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Customer Service Team Lead

1 month ago

Saskatoon, Saskatchewan, Canada LILY'S LOUNGE SPA Full time

LILY\u2019S LOUNGE SPA is seeking a highly skilled Customer Service Supervisor to join our team. The ideal candidate will have a strong background in customer service and a proven track record of success in a supervisory role.

Key Responsibilities:
  • Assign sales workers to duties and ensure they have the necessary skills and training to provide excellent customer service.
  • Hire and train or arrange for training of staff to ensure they meet the company\u2019s high standards.
  • Authorize payments by cheque and manage cash to ensure accurate financial records.
  • Order merchandise and establish work schedules to ensure efficient operations.
  • Prepare reports on sales volumes, merchandising, and personnel matters to inform business decisions.
  • Resolve issues that may arise, including customer requests, complaints, and supply shortages.
  • Organize and maintain inventory to ensure stock levels are adequate.
  • Supervise and co-ordinate activities of workers to ensure seamless operations.

The successful candidate will have a strong understanding of customer service principles and be able to motivate and lead a team to deliver exceptional results. If you have a passion for customer service and a proven track record of success, we encourage you to apply for this exciting opportunity.