Sales and Customer Service Professional

2 weeks ago


Ayr, Canada Martin Sprocket & Gear Full time
Job Summary

We are seeking a skilled Sales and Customer Service Professional to join our team at Martin Sprocket & Gear. As a key member of our sales team, you will be responsible for providing exceptional customer service, responding to inbound sales calls, and securing new orders.

About Us

Martin Sprocket & Gear is a global leader in mechanical power transmission components, material handling systems, and custom forgings. We pride ourselves on producing high-quality products and providing excellent customer service.

Responsibilities
  • Respond to inbound sales calls from our established customer base for product and pricing information, order status, or delivery confirmation.
  • Secure and renew orders and arrange delivery; working closely with our machine shop and other facilities to manufacture and expedite orders.
  • Enter orders and quotes, perform quote follow-ups/analyses, and follow through with ownership.
  • Provide technical and non-technical support and services to clients or other staff members regarding the use, operation, and maintenance of equipment.
Requirements
  • Bilingual (French) skills required.
  • 1-2 years of sales/customer service experience preferred.
  • Mechanical aptitude or technical inclination required.
  • Excellent interpersonal and communication skills.
  • Un-yielding commitment to customer service.
  • Team approach to achieving high performance.
Benefits
  • Salaried position with full benefits.
  • Excellent group RRSP profit-sharing plan.
  • Supplemental Health Insurance provided with premiums paid by the company.

Please note that we do not discriminate based on race, religion, national origin, sex, sexual orientation, gender identity, age, physical or mental disability, marital status, or veteran status.



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