Customer Service Representative

4 weeks ago


Toronto, Ontario, Canada Canadian Tire - Lakeshore & Leslie (store #654) Full time

Job Summary

The Customer Pickup Associate plays a vital role in ensuring a seamless customer experience at Canadian Tire - Lakeshore & Leslie (store #654). This position involves assisting the Department Manager and team in meeting performance expectations, focusing on customer experience, online order execution, assembly, and delivery processes.

Key Responsibilities

  • Customer Service
    • Provide exceptional customer service by maintaining a clean and organized warehouse, responding to customer inquiries, and delivering merchandise as required.
    • Assist customers with merchandise pickup and loading products into their vehicles.
  • Operations
    • Work with the Hybris system to ensure timely processing of online orders.
    • Responsible for garbage disposal, cardboard recycling, and disposing of broken products according to store policy.
    • Report stolen and damaged goods to Management.
    • Operate computer and scanning tools, entering relevant coding in Canadian Tire systems.
    • Ensure the safe operation of warehouse equipment, including forklifts and skyjacks.
    • Handle dangerous goods and hazardous products according to established procedures.
  • Requirements
    • Knowledge of warehouse and store layout.
    • Ability to work with minimal supervision.
    • Basic math and computer skills.
    • Ability to work in other areas of the store is an asset.
    • Certification in operating warehouse equipment is an asset.

Physical Demands

In compliance with the store's Health and Safety Policies and Procedures:

  • Standing/walking for 8 hours.
  • Lifting and/or carrying of merchandise items, as required, on a regular, frequent, and unassisted basis.
  • Lifting and twisting repeatedly throughout the shift.
  • Lifting and turning above the shoulder, from the floor to shoulder, and floor to waist.
  • Ability to go up and down a ladder and stairs while carrying merchandise.
  • Walking and carrying things at the same time and pushing/pulling, as required.


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