Application Support Analyst

2 weeks ago

Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time

About Global Banking Technology & Operations:

Societe Generale's Global Banking Technology & Operations (GBTO) team delivers day-to-day services to Global Banking & Investor Solutions (GBIS) Business Units and their clients.

Within GBTO, our team oversees regulatory reporting and trading applications, covering development, operation, and support for these applications while adhering to agile and DevOps principles.

Key Responsibilities:

  • Support users of regulatory reporting and trading applications, monitoring processes and infrastructure, and managing the resolution, tracking, and documentation of incidents and requests.
  • Communicate with users and other teams, participate in Change Management/Release Management (CMRM) processes, and contribute to development projects within an agile team.
  • Execute quality, non-regression, and post-deployment tests, contribute to the continuous improvement of our applications, operations infrastructure, processes, and documentation, and conduct data analysis for our users or for improvement purposes.
  • Track Changes in production, QA, High Impact Incidents, and transversal incidents, and provide high-quality analysis and action plan for incidents remediation.

Requirements:

  • Experience working in a similar role in a complex information system environment, ability to structure, document, and share knowledge, and familiarity with monitoring and job scheduling concepts.
  • Incident resolution and request handling, prior experience in a financial environment, familiarity with ITIL framework, and basic financial/capital market knowledge.
  • Bachelor's degree in computer science or related field, and ability to communicate in English, both orally and in writing, as the person in this position will need to collaborate regularly with colleagues and partners in the United States.

Benefits:

  • Minimum of 20 Vacation days + 4 personal days, Supportive maternity, paternity, parental, and adoption leave policy, Health spending ($2,000/year) and personal spending ($1,000/year) accounts with 75+ eligible reimbursement categories.
  • Fully sponsored virtual healthcare assistance and Employee Assistance Program to you and your immediate family, and Various Employee Resource Groups (ERG) to engage with such as Pride and Allies, American Women Network, Black Leadership Network, One Planet, etc.
  • A culture of continuous development by encouraging our employees through various training programs (online training and coaching platform such as Coursera, GoFluent, Pluralsight, First Finance, and others).

Culture:
Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate.

Hybrid Work Environment:
Societe Generale offers a hybrid work arrangement that offers employees the flexibility to work remotely, as well as on-site, in order to promote interaction and collaboration with colleagues while adhering to all SG standard protocols.

  • Application Support Analyst

    1 month ago

    Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time

    About the Role:The Application Support Analyst will play a critical role in delivering day-to-day services to Société Générale's investment and corporate bank units and their clients. This position requires a strong understanding of ITIL best practices and excellent communication skills to provide technical and functional support for applications used by...

  • Application Support Analyst

    2 weeks ago

    Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time

    Job Title: Application Support AnalystAbout the Role:Global Banking Technology & Operations (GBTO) is seeking an experienced Application Support Analyst to join our team. As an Application Support Analyst, you will be responsible for providing technical support to users of regulatory reporting and trading applications.Key Responsibilities:Monitor processes...

  • Application Support Analyst

    4 weeks ago

    Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time

    About the Role:The Global Banking Technology & Operations (GBTO) Canada team at SGS Société Générale de Surveillance SA is dedicated to delivering exceptional day-to-day services to our investment and corporate bank units and their clients. Our goal is to accelerate transformation by leveraging agile methodologies, spreading technology and data culture,...

  • Application Support Analyst

    2 weeks ago

    Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time

    About the Role:The Global Banking Technology & Operations (GBTO) Canada team is responsible for delivering day-to-day services to Société Générale investment and corporate bank units and their clients. The team's goal is to accelerate the transformation of these units through an agile approach, fostering a technology and data culture, and adopting an...

  • Application Support Specialist

    1 week ago

    Montreal, Quebec, Canada Société Générale Assurances Full time

    Société Générale Assurances is seeking an Application Support Analyst The role of Application Support Analyst is critical to the success of our organization, and we are looking for a skilled professional to join our team. As an Application Support Analyst, you will be responsible for providing technical and functional support for our applications,...

  • Production Support Analyst

    2 weeks ago

    Montreal, Quebec, Canada Sky Systems, Inc. (SkySys) Full time

    Job Summary: We are seeking a highly skilled Production Support Analyst to join our team at Sky Systems, Inc. (SkySys). As an Application Support Specialist, you will play a critical role in ensuring the smooth operation of our treasury operations system.Key Responsibilities:Provide Level 1 and 2 support for our treasury operations system.Active monitoring...

  • Application Support Professional

    2 weeks ago

    Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time

    About the Role:The Application Support Analyst will provide technical and functional support for the applications used by trading and risk analysts based in New York.This is a dynamic position that requires great communication and social skills, as well as knowledge of ITIL best practices.Key Responsibilities:Provide technical and functional support for...

  • Application Support Specialist

    1 month ago

    Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time

    About the Role:Societe Generale is seeking a skilled Application Support Analyst to join our team in Canada. As a key member of our Global Banking Technology & Operations team, you will provide technical and functional support for our trading and risk analysts based in New York.Key Responsibilities:Provide timely and effective support for our applications,...

  • Application Support Specialist

    4 weeks ago

    Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time

    About the Role:The Global Banking Technology & Operations (GBTO) Canada team is responsible for delivering day-to-day services to Société Générale investment and corporate bank units and their clients. To achieve this, we are seeking a skilled Application Support Analyst to join our team.Key Responsibilities:Provide technical and functional support for...

  • Application Support Specialist

    3 weeks ago

    Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time

    About the RoleThe Global Banking Technology & Operations (GBTO) Canada team aims to deliver day-to-day services to Société Générale investment and corporate bank units and their clients, accelerating their transformation. GBTO differentiates itself with an agile transformation pace, spreading technology and data culture, and adopting an industrial...

  • Application Support Specialist

    4 weeks ago

    Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time

    About this Role:We are seeking a skilled Application Support Analyst to join our team in Global Banking Technology & Operations. As an Application Support Analyst, you will be responsible for ensuring the smooth operation of our regulatory reporting and trading applications.Key Responsibilities:Provide support to users of our regulatory reporting and trading...

  • Application Support Specialist

    2 weeks ago

    Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time

    About this role:We are seeking a skilled Application Support Analyst to join our Global Banking Technology & Operations team. As an Application Support Analyst, you will be responsible for providing technical support to users of our regulatory reporting and trading applications.Key Responsibilities:Monitor processes and infrastructure to ensure smooth...

  • Application Support Specialist

    4 weeks ago

    Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time

    About the Role:The Global Banking Technology & Operations (GBTO) Canada team at SGS Société Générale de Surveillance SA aims to deliver exceptional day-to-day services to our investment and corporate bank units and their clients. Our team differentiates itself with its agile transformation, spreading technology and data culture, and adopting an...

  • Application Support Specialist

    1 month ago

    Montreal, Quebec, Canada Groupe SII Full time

    About the JobThe Global Business Service Unit (GBSU) Canada is seeking a skilled Application Support Analyst to join their team. As a key member of the GBSU, you will play a critical role in delivering day-to-day services to clients and accelerating their transformation.Key ResponsibilitiesProvide technical and functional support for the equity and...

  • Senior Application Analyst

    4 weeks ago

    Montreal, Quebec, Canada National Bank Full time

    Job Title: Senior Application AnalystWe are seeking a highly skilled Senior Application Analyst to join our team. As a key member of our IT department, you will be responsible for analyzing new requests and providing application support.Key Responsibilities:Set up prerequisites and cloud environments for development and deployment of application...

  • Application Support Specialist

    1 month ago

    Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time

    About the Role:Societe Generale is seeking a skilled Application Support Analyst to join our Global Banking Technology & Operations team. As an Application Support Analyst, you will be responsible for providing technical support to users of regulatory reporting and trading applications.Key Responsibilities:Monitor processes and infrastructure to ensure...

  • Senior Application Analyst

    3 weeks ago

    Montreal, Quebec, Canada National Bank Full time

    About the JobWe are seeking a highly skilled Senior Application Analyst to join our IT Enterprise Delivery team at National Bank. As a key member of our team, you will be responsible for analyzing new requests and supporting various applications, ensuring seamless IT services for our clients.Key ResponsibilitiesProvide expert support for a hybrid legacy and...

  • IT Application Support Specialist

    4 weeks ago

    Montreal, Quebec, Canada TalentBurst, Inc. Full time

    Job Title: Support AnalystThe position of Support Analyst requires a technical professional to oversee the daily support and health of multiple production environments. Key responsibilities include change management, incident resolution, problem management, and user setup. The role will serve as the first point-of-contact for Level 1 and 2 support and will...

  • Application Support Specialist

    4 weeks ago

    Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time

    About the Role:The Global Banking Technology & Operations (GBTO) Canada team at SGS Société Générale de Surveillance SA aims to deliver high-quality services to investment and corporate bank units and their clients, driving transformation and innovation.This central position involves providing technical and functional support for applications used by...

  • Application Support Specialist

    1 month ago

    Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time

    About the Role:The Global Banking Technology & Operations (GBTO) Canada team aims to deliver day-to-day services to Société Générale investment and corporate bank units and their clients, accelerating their transformation. GBTO differentiates itself with its agile transformation pace, technology and data culture, and industrial approach, leveraging...