Senior Solutions Consultant

4 weeks ago

Ottawa, Ontario, Canada Assent Full time
Job Description

The Senior Solutions Consultant will be responsible for delivering sophisticated solutions tailored both at the organizational level and to individual client needs, leveraging the capabilities of the Assent Sustainability Manager and the professional services team.

This role involves a proactive approach to anticipate, understand and address the cross-functional needs of internal teams and clients, ensuring seamless service delivery and ongoing process optimization.

The Senior Solutions Consultant is eager to learn with high motivation, is highly organized, with impeccable attention to detail, and plays an integral role as a mentor and advisor to junior team members.

Key Responsibilities
  • Pre-Sales and Consultative Support: Lead pre-sales activities with in-depth knowledge of products and services, including providing consultative advice during complex client engagements to drive adoption of recommended solutions and best practices.
  • Technical Solution Development: Collaborate with sales and account teams to understand customer requirements, develop proofs of concept, and craft tailored technical solutions such as integrations and custom data structures.
  • Implementation and Support: Develop implementation/onboarding plan for new product solutions and roles/responsibilities for all aspects of the implementation.
  • Product and Process Advocacy: Focusing on the largest impact and most complex new solutions, work closely with regulatory and product teams throughout the development lifecycle, from discovery through launch, to support new solutions and provide feedback.
  • Training and Enablement: Collaborate with training teams to ensure sales and customer-facing teams have the technical knowledge necessary for improved sales effectiveness and customer success.
  • Team Mentor: Provide guidance, motivation and feedback for other team members regarding process documentation, and solution development.
  • Contract and Documentation Management: Review and provide contract language and documentation for new solutions.
  • Continuous Improvement and Industry Awareness: Stay updated on industry trends, technological advancements, and competitive landscape.

Qualifications:

  • Level of education, training and experience equivalent to a degree in Information Technology, Computer Science, Software Engineering, Environmental Governance, Supply Chain Management, or related field.
  • Minimum of 8 years of progressive, customer-facing experience in software engineering, solutions engineering, or product management within a SaaS environment.
  • Exceptional oral and written communication in English, demonstrating high professionalism, emotional intelligence, and the ability to interact effectively with diverse groups.
  • Have a deep understanding of integrations, B2B SaaS products (especially those with significant data components), databases, software development life cycles, and quality assurance principles.
  • Proficient in using MS Office Suite, Google Applications, and other productivity tools.
  • Knowledge of project management concepts and techniques required.
  • Passionate about providing innovative solutions, with a strong interest in current and emerging technologies to enhance processes and products.
  • Proven ability to analyze data, derive actionable insights, and adopt a strategic approach to decision-making and long-term strategy.
  • Strong collaboration, influencing, negotiation, and presentation skills. Demonstrated leadership ability with the capacity to guide teams and communicate effectively with various audiences.
  • Excellent time management and organizational skills, with the ability to multitask, manage short-term projects, and execute long-term strategies.
  • Highly adaptable, thriving in a dynamic environment with minimal processes and light oversight. Professional, resilient, and maintains sound judgment under pressure.
  • Receptive to feedback and committed to continuous self-improvement.

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