Technical Systems Specialist

4 weeks ago


Old Toronto, Canada WebSan Solutions Inc. Full time

Job Role Overview

WebSan Solutions Inc. is seeking a highly skilled Technical Systems Specialist to join our team. As a key member of our IT department, you will be responsible for providing hands-on support, maintenance, and administration of our internal cloud hosting infrastructure and the Microsoft online stack.

This role will play a pivotal part in ensuring customer satisfaction by providing incident and problem resolution, root cause analyses, and maintenance support for our products and systems. You will also be involved in understanding and implementing Microsoft cloud services, as well as maintaining and supporting both on-premise and cloud infrastructure.

Key Responsibilities

  • Maintain Corporate IT systems and private cloud hosting infrastructure, including server and network support, remote app/RDS administration, workstations, telecom, security processes, monitoring alerting systems, and disaster recovery.
  • Provide technical assistance and expertise to customers as needed, including understanding of Microsoft online licensing requirements and optimization.
  • Support customers with Azure Active Directory and design, migration, and support of Microsoft cloud technology.
  • Optimize processes and engineer task automation as needed.
  • Actively monitor Incident Management System Queue(s) and document incident and problem resolutions, workarounds, and RCAs for all incidents.
  • Support existing clients with Dynamics GP, including upgrades, migration, and technical support as required.


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