Luxury Store Manager

1 week ago


Old Toronto, Canada TIFFANY & CO Full time

TIFFANY & CO is seeking an experienced Luxury Store Manager to lead our team in delivering exceptional client experiences and driving sales results.

About the Role

We are looking for a skilled leader who can effectively coach, guide, and support the sales and operations of our store, ensuring we meet and exceed commercial and profitability targets.

Responsibilities
  1. Develop and implement strategies to drive sales growth, improve client satisfaction, and enhance overall store performance.
  2. Motivate and develop the sales team, providing coaching, training, and feedback to ensure they consistently achieve or exceed sales targets.
  3. Demonstrate sales leadership by actively engaging on the sales floor, building strong relationships with clients, and delivering Tiffany's renowned client experience.
  4. Ensure seamless execution of operational procedures, maintain a high level of customer service, and take action on TEI performance and client feedback to continuously improve.
Talent Development
  1. Attract, hire, and retain top talent to foster a culture of high performance and achievement.
  2. Continuously train, coach, and provide qualitative feedback, leveraging reward and recognition processes to drive engagement and performance.
  3. Nurture a diverse pipeline of multilingual, highly skilled talent through strategic networking and recruitment efforts.
  4. Leverage training and development opportunities to support growth, development, and performance-driven success.
Requirements
  • Minimum 3 years of retail or luxury retail store management experience or equivalent customer-related experience.
  • Proven track record of sales generation, managing sales results, and developing new business opportunities.
  • Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
  • Excellent communication, leadership, and interpersonal skills.
  • Proficiency in Microsoft Office, Client tracking systems, and Point of Sales (POS) systems.

Estimated Salary: $120,000 - $180,000 per year, depending on experience and qualifications.



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