Senior Network Specialist

1 week ago

Toronto, Ontario, Canada Royal Bank of Canada Full time

Overview

We are seeking a seasoned Network Security and Infrastructure Expert to join our team at Royal Bank of Canada. In this role, you will be responsible for providing technical expertise in the implementation, maintenance, and support of our global network infrastructure.

Estimated Salary: CAD 110,000 - 140,000 per annum

Job Description

As a Senior Network and Security Analyst, you will provide advanced-level technical support for troubleshooting and implementing configuration changes across various vendor platforms. You will work closely with clients, business partners, escalation teams, and vendors to resolve incidents/problems, perform root cause analysis, and deliver infrastructure changes across the global RBC Enterprise.

Key Responsibilities:

  • Responding to network event and incident escalations from the first-level support Service Desk, internal/external clients, and business partners
  • Performing root cause analysis with vendor engineers and escalation teams for major incidents and recurring problems, and implementing permanent solutions
  • Managing the team's ServiceNow incident/problem/change ticket queues in accordance with established SLAs
  • Executing network and security infrastructure configuration changes across the global enterprise
  • Performing audits for consistency in Network Management Systems, documentation, and configuration
  • Creating/improving support documentation and ensuring shift reports are documented and kept up-to-date for major network-related outages
  • Participating in 24x7 on-call rotational shifts, including evening and night shifts
  • Participating in meetings and training sessions to review and understand new technology and service deployments

Requirements

To be successful in this role, you will need:

  • An excellent understanding of TCP/IP, including packet inspection/protocol analysis using packet analyzers for troubleshooting
  • A solid understanding and troubleshooting capability of L2/L3 protocols (ARP, HSRP, VRRP, STP, BGP, VRF, OSPF, VPC) in a Cisco environment
  • A good understanding of application protocols such as DNS, DHCP, HTTP, FTP, TLS, etc.
  • Knowledge of security concepts such as NAT/PAT, IPSEC, SSL, DDoS, IP Spoofing, etc.
  • An excellent understanding of the OSI model
  • Experience working with the following network and security appliances/vendors:
    • Load balancers (F5 LTM/GTM, Citrix Netscaler)
    • Firewalls (Nokia Check Point, Palo Alto)
    • Cisco IOS & NX-OS based routers & switches
    • Working knowledge of Arista, Cisco ONS 15454, Symantec ProxySG/SSLV, FireEye MPS, Arbor Pravail, Cisco Firepower IDS, Infoblox, Neustar, Cisco ACI, Ciena Optical, Juniper Pulse Secure, Fortinet FortiGate, Akamai CDN is considered an asset
    • Fluency in programming languages and automation tools (Python, Ansible, etc.) is considered an asset

Benefits

We offer a comprehensive Total Rewards Program, including bonuses, flexible benefits, competitive compensation, commissions, and stock where applicable. Our leaders support your development through coaching and managing opportunities. We value diversity and inclusion, striving to create an equitable workplace for our employees to bring their true selves to work.

About Us

Royal Bank of Canada is a leading financial institution committed to enhancing the well-being of our clients and communities. We care about each other, reaching our potential, making a difference in our communities, and achieving mutual success.

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