Customer Support Expert
1 week ago
Global Relay is a leading provider of enterprise information archiving solutions, with over 20 years of experience in delivering cloud-based archiving, surveillance, eDiscovery, and analytics solutions to highly regulated firms.
About the RoleWe are seeking an experienced Customer Support Expert to join our Training team. As a key member of our team, you will be responsible for providing exceptional customer service to our blue-chip clients, handling customer inquiries, and assisting customers in tailoring their accounts to suit their needs.
Job DescriptionThe ideal candidate will have excellent communication and interpersonal skills, with the ability to work independently and as part of a team. You will be responsible for:
- Providing superb customer service to Global Relay's clients;
- Assisting customers in using our suite of products;
- Using webinar applications to deliver product training to end users;
- Troubleshooting and supporting customer issues;
- Participating in team meetings and staying informed of relevant changes to products and features.
To be successful in this role, you will need:
- A degree or diploma and/or work experience in a customer-facing role;
- Excellent English language skills and ability to communicate effectively with individuals at all levels of an organization;
- Exceptional time management and organizational skills, with high attention to detail;
- Ability to exercise tact and discretion when dealing with confidential information;
- Proficient in Microsoft Office applications.
At Global Relay, we offer a comprehensive benefits package, including competitive compensation, flexible work arrangements, and opportunities for career growth and development. We are committed to creating a positive and inclusive work environment that supports the well-being of our employees.
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