Application Support Specialist
4 weeks ago
About the Role:
The Global Banking Technology & Operations (GBTO) Canada team is responsible for delivering day-to-day services to Société Générale investment and corporate bank units and their clients. To achieve this, we are seeking a skilled Application Support Analyst to join our team.
Key Responsibilities:
- Provide technical and functional support for applications used by trading and risk analysts based in New York.
- Collaborate with the Dev team to provide the best services to our traders and help avoid or fix major incidents in production.
- Maintain the user's ticket backlog using Unity and troubleshoot applications during live production incidents.
Requirements:
- Minimum of 3 years of experience working as an application support analyst.
- Bachelor's degree in computer science, engineering, or equivalent job experience.
- Track record of delivering continual improvements & automations.
What We Offer:
- Competitive compensation & benefits offering, including but not limited to:
- Minimum of 20 Vacation days + 4 personal days
- Supportive Maternity, paternity, parental and adoption leave policy
- Health spending ($2,000/year) and personal spending ($1,000/year) accounts with 75+ eligible reimbursement categories
Our Culture:
At Société Générale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes.
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