Diagnostic Equipment Specialist
7 days ago
We are seeking a highly skilled Diagnostic Equipment Specialist to join our team at Lock Search Group. In this role, you will be responsible for planning and coordinating activities related to the installation and maintenance of diagnostic instrumentation.
Key Responsibilities:
- Provide emergency repair services, preventative maintenance, and updates at customer sites.
- Track, schedule, and complete all preventive maintenance and updates for assigned analyzers.
- Offer onsite and remote support for digital products, including installation and initial configuration of systems and related middleware.
- Install instruments at customer facilities, product demonstrations, and trade shows to ensure full functionality.
- Develop knowledge and understanding of digital products to support sales and marketing initiatives.
- Adhere to company policies and procedures in all service-related tasks.
- Maintain thorough records of repairs, work orders, and updates in compliance with SOPs and regulatory requirements.
- Troubleshoot issues via phone or on-site visits, repairing or replacing parts as needed to ensure optimal operation of analyzers.
- Provide end-user training on proper operation of instruments.
- Coordinate with internal teams to expedite repairs and minimize downtime, contributing to customer satisfaction.
- Serve as a liaison between the company and customers to ensure effective service delivery.
- Manage company resources and equipment such as parts, tools, and inventory.
- Escalate recurring or unresolved issues promptly to ensure timely resolution in accordance with SOPs.
- Participate in special projects as assigned by the Field Support Manager.
- Provide application troubleshooting as needed.
- Conduct basic on-site training on the use of company instruments.
- Collaborate with various departments to improve internal processes and customer satisfaction.
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