Service Coordinator
1 month ago
J.L. Refrigeration Inc. is a leading supermarket refrigeration company in the GTA and surrounding areas. Our mission is to deliver exceptional quality service to our customers every time.
Key Responsibilities:- Process and track service quotes to customers with attention to detail.
- Manage customer portals, ensuring service calls are acknowledged and completed, and follow up on incomplete jobs.
- Respond to and resolve customer inquiries regarding service call status.
- Support dispatch coordination, including tracking job details, dispatching technicians, and coordinating preventative maintenance programs.
- Price work orders for billing, invoice in QuickBooks, and process and follow up with account receivables.
- Provide effective communication with internal staff and customers to ensure quality customer service.
- Cost and track projects.
- Filing work orders to maintain accurate and complete records.
- Reconcile technician work orders with timesheets.
- Provide administrative assistance and backup support to the Operations Manager and Service Manager.
- Proficient working knowledge of Microsoft Word, Excel, Outlook, and Windows.
- Excellent communication and customer service skills over the phone and in person.
- Willingness to learn.
- Ability to work in a fast-paced environment, meeting deadlines and prioritizing a heavy workload.
- Strong multi-tasking and organizational skills.
- Related experience working in the mechanical trades is preferred.
Competitive compensation package including health and dental benefits as per job grade.
If you are interested in this position, please submit your resume by email to resumes@jlref.com.
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