Veterinary Assistant
1 month ago
Location: Calgary, AB
District Animal Hospital is seeking a compassionate and organized Client Care Representative/Veterinary Assistant to join our team. This full-time opportunity includes a range of responsibilities that directly contribute to the efficient and effective daily operation of the hospital.
Key Responsibilities:
- Assist veterinary staff with various tasks and treatments
- Create a warm and welcoming environment for our patients and pet parents
- Create a positive, low-stress atmosphere for our clients and patients
- General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas
- Compassion and nurturing attitude
- Ability to remain calm in stressful situations and to adapt to changing situations
- Efficient in carrying out assignments independently
- Takes initiative to complete tasks throughout the day
- Veterinary Assistant (VA) or Veterinary Office Assistant (VOA) program certificate is an asset
Additional Responsibilities:
- Ability to answer a multiline phone system and track and book appointments effectively
- Placing outbound calls to pet parents for follow-up and future appointment bookings
- Respond and manage email correspondence; clients, referring veterinarians & internal office messages
- Admitting and discharging pet patients
- Invoicing/billing; creating estimates, obtaining pet owner confirmation, and processing payments
- Scheduling appointments
- Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
- Strong organizational skills
- Willingsness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
- Previous customer service or front desk experience in hospitality, retail, or veterinary medicine is required.
What VCA Canada Offers:
At VCA Canada, we offer a caring culture of wellness and appreciation, competitive wages and benefits, and opportunities for career development. We also offer a generous personal pet care discount and a range of other perks.
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