Customer Service Representative
1 month ago
As a Support Centre Specialist at Laura Canada, you will play a vital role in delivering exceptional customer experiences. Your primary responsibility will be to respond to user service calls and resolve their issues in a timely and efficient manner, adhering to our service level agreements.
Key responsibilities include:
- Routing Level 2 and 3 support requests to the appropriate team members and keeping users informed of the process.
- Logging all support requests with the necessary details and routing them to the correct groups and/or individuals.
- Diagnosing and resolving issues within service level agreements.
- Contributing to the development of solutions knowledge bank.
- Providing support to other team members on various tasks.
Requirements:
- Excellent knowledge of Microsoft Office, Windows, and Apple products.
- Basic network communication knowledge.
- Organized, resourceful, and detail-oriented.
- Understanding of PC hardware operations.
- Strong customer service and communication skills.
- Strong troubleshooting skills.
- Part-time availability.
- Bilingual in French and English (written and spoken) to communicate with internal partners across Canada.
- Weekend availability.
Laura Canada is a family-owned retailer with two iconic women's fashion apparel brands, Laura and Melanie Lyne. We design, produce, market, and sell our fashion collections across Canada, employing over 2,000 dedicated team members and operating more than 140 retail store locations, as well as our e-commerce platforms. We prioritize delivering outstanding customer experiences and employee experiences, driven by our shared values of integrity, respect, teamwork, performance, and passion.
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