Product Success Consultant

1 week ago

Langley, Canada OpenRoad Auto Group Full time

About OpenRoad Auto Group

At OpenRoad Auto Group, we're proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. We're one of the largest and fastest-growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada's Best Employers and Best Managed Companies, we're looking for team players who are excited to continually learn, work hard, and take ownership of their role.

A Career at OpenRoad Means You'll Enjoy:

  • Opportunity to work with a variety of OEM BRANDS including Acura Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
  • Amazing Incentives including but not limited to Discounted Vehicle Purchasing Program, Footwear Subsidy, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching, & a Tool Allowance.
  • Internal and external training & development opportunities for skill development and growth
  • Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
  • Comprehensive Extended Health and Dental plan, tailored toward Associate wellness
  • Recognition and Engagement Events
  • And more

Job Overview:

Selling New and Pre-Owned Vehicles
  1. Determine each prospective client's vehicle needs by asking questions and listening.
  2. Promote new business and contributing to company's customer base by seeking new customers through prospecting and referral networks.
  3. Sell new and pre-owned vehicles, and demonstrate vehicles (includes test drives).
  4. Understand the terminology of the automobile business and keep abreast of technological changes in all products/inventory.
  5. Be thoroughly familiar with all products, including features, specifications, prices, colours, options, and standard equipment. Participate in any and all product training available.
  6. Use closing techniques effectively; ask for help from management with closing when necessary. Be profit-minded when closing.
  7. Deliver new and pre-owned vehicles to customers, and ensure the customer understands the vehicle's operating features, warranty and paperwork, to help ensure OpenRoad lays the foundation for customer loyalty.
  8. Introduce customers to Service Department personnel to emphasize to customers the quality and efficiency of the dealership's service operations.
  9. Set goals for each month's productivity; plan and organize how to reach those objectives.
  10. Follow all dealership processes and procedures to ensure an excellent Customer Satisfaction Index rating on sales, delivery and follow up.
  11. Attend department meetings as required.
  12. Follow company safety policies and practices, and immediately report any and all accidents to a Manager/Supervisor.
  13. This position will be expected to perform other duties as assigned by management.

About You:

We're Looking For Someone Who Has:
  • Good interpersonal skills; ability to communicate with others and to assimilate and understand information while maintaining a great deal of professionalism.
  • The ability to work effectively with all levels of the organization.
  • Strong computer skills (internet & MS Office), with ability to maintain record using computerized system.
  • Effective negotiation skills, with ability to make sound decisions in a manner consistent with the essential job functions.
  • A Current VSA MDC License.
  • A valid British Columbia Driver's License with a good driving record.

Estimated Salary Range: $80,000 - $120,000 per year depending on experience.

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