Operations Team Lead

2 weeks ago


Kitchener, Ontario, Canada Aramark Full time

Company Overview:

Aramark is a leading provider of food, facilities, and uniform services that deliver exceptional experiences to millions of guests every day.

We are committed to delivering high-quality service, safety, sanitation, quality, and consistency while driving sales and controlling costs.

Job Summary:

We are seeking an experienced Operations Team Lead to join our team. This role will be responsible for improving profitability in operations by ensuring the highest level of customer service, safety, sanitation, quality, and consistency.

The ideal candidate will have 3-5 years of relevant experience and current certifications as needed.

Key Responsibilities:

  • Control labor costs by supervising daily staffing levels as needed and driving efficiency from all staff.
  • Retain control of production costs, supply costs, and inventory by adhering to all standards of operation.
  • Audit service and quality on a regular basis.
  • Adhere to all standards and established tracking procedures daily.
  • Develop and implement strategies to achieve customer satisfaction goals.
  • Supervise teamwork and service on a regular basis.
  • Supervise day-to-day employee issues in a professional manner while adhering to all Aramark policies and procedures.
  • Support and implement training programs that develop skills to better serve guests, build repeat business, grow revenue, and improve morale.
  • Assist in annual employee reviews and supervise interim performance issues.
  • Ensure accurate adherence to Aramark's time and attendance procedures.
  • Ensure staffing level consistent with established guidelines and make daily adjustments based on business needs.
  • Train all employees according to company standards for safety, health, and sanitation procedures.

Requirements:

  • 3-5 years of relevant experience.
  • Current certifications as needed.

Estimated Salary: $60,000 - $80,000 per year.

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling, and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).

About Us:

Aramark is a global leader in providing food, facilities, and uniform services that deliver exceptional experiences to millions of guests every day. We are committed to delivering high-quality service, safety, sanitation, quality, and consistency while driving sales and controlling costs.

We believe in equality and diversity in the workplace and strive to create a culture where everyone feels valued and respected.



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