Personal Care Specialist

3 weeks ago


Montreal, Quebec, Canada Innomar Strategies Full time

  • About the Job
  • As a Personal Care Specialist with Innomar Strategies, you will be the key point of contact for patients, providing exceptional customer service and support.
  • Responsibilities
  • Communicate with patients to gather information and educate them on program services, including injection training, pharmacy options, and reimbursement support.
  • Ensure coordination of patient services in a timely manner, resulting in rapid and continuous access to therapy.
  • Work collaboratively with other team members in various roles to coordinate the patient journey and ensure patient onboarding.
  • Manage all aspects of coverage to maximize and maintain prescription drug coverage.
  • Regularly interact with insurance companies, pharmacies, and other healthcare professionals to provide optimal reimbursement support.
  • Coordinate prescriptions (initial and renewal) and report adverse events.
  • Requirements
  • Post-secondary education or equivalent combination of education and experience.
  • Bilingualism (English/French) is an asset (required for Quebec province).
  • Experience in customer service and public or private third-party reimbursement arena.
  • Comprehension of medical information and knowledge of public, private, and federal reimbursement.
  • Strong analytical and organizational skills, with the ability to work autonomously in a remote setting.
  • What We Offer
  • We provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness, including medical, dental, and vision care, and a variety of training programs and professional development resources.
  • We are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law.


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