Senior IT Service Manager

1 week ago


Toronto, Ontario, Canada Equitable Bank Full time

At Equitable Bank, we're shaking up the banking experience. We're a big believer in innovation and think Canadians deserve better options. Our team is made up of inquisitive minds that find smarter ways of doing things.

The Opportunity

We're looking for a Senior IT Service Manager - Incident Response to join our team. This role will focus on minimizing the impacts of production incidents while ensuring the organization learns quickly to become more resilient.

You'll be responsible for tracking and managing technology incidents experienced within the bank, driving the restoration of services at pace, and effective communication across all stakeholders and teams within the bank.

Key Responsibilities
  • Determine the severity of a potential major incident raised by the business (per priority matrix)
  • Drive successful and timely restoration services of major incidents within response and resolution time SLAs
  • Establish and maintain timely communications with all stakeholders to ensure they are informed of service status with clear and comprehensive updates
  • Host technical and managerial conference calls, and facilitate effective incident management throughout the incident lifecycle
  • Suitable compensation package including base salary $123,000 annually, bonus opportunities, and market leading RRSP match program.


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