Information Officer

4 weeks ago


Toronto, Ontario, Canada Gatestone Full time

About the Role

We are seeking a motivated Information Officer to join our team at Gatestone. As a representative of the Federal Government of Canada, you will deliver exceptional caller experiences, providing quality information on government programs and services, and guiding Canadians on how to access them.

Responsibilities

  • Answer inbound telephone enquiries on federal programs and services
  • Deliver a first-class caller experience as a representative of the federal government
  • Educate callers about federal programs and services available to them
  • Keep up to date on the information in the database
  • Meet qualitative and quantitative targets
  • Develop knowledge of the Canadian government and its structure
  • Attend meetings on procedures and other work-related subjects


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