Bilingual Operations Specialist, Regulatory Services, Financial Expert

1 month ago


Montreal, Quebec, Canada Royal Bank of Canada Full time

Job Summary

Job Description

As a key member of our team, you will provide exceptional support to our clients and business partners in a bilingual environment. Your expertise in regulatory operations will enable you to effectively address complex and specialized issues, ensuring seamless service delivery. You will work closely with our clients to understand their needs and provide tailored solutions, leveraging your analytical skills and attention to detail.

Key Responsibilities

  • Provide expert-level support to clients and business partners in a bilingual environment, addressing complex and specialized issues.
  • Collaborate with clients to understand their needs and provide tailored solutions, leveraging your analytical skills and attention to detail.
  • Work closely with the team to ensure seamless service delivery, applying your knowledge of regulatory operations and client service principles.
  • Develop and maintain strong relationships with clients and business partners, ensuring their needs are met and exceeded.
  • Stay up-to-date with regulatory requirements and industry developments, applying this knowledge to enhance client service and support.

Requirements

  • Bilingualism (English and French) is required, as you will regularly interact with clients and business partners in both languages.
  • 3+ years' experience in a call center environment, with a focus on regulatory operations and client service.
  • Excellent organizational and communication skills, with the ability to work in a fast-paced environment.
  • Strong analytical skills and attention to detail, with the ability to analyze complex client files efficiently.

What We Offer

At Royal Bank of Canada, we are committed to providing a supportive and inclusive work environment that fosters growth and development. We offer a competitive salary and benefits package, as well as opportunities for professional growth and advancement.



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