Front Desk Associate

2 weeks ago

Lunenburg County, Canada Smuggler's Cove Inn Full time
Job Summary

We are seeking a highly organized and customer-focused Front Desk Associate to join our team at Smuggler's Cove Inn. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities
  • Guest Services: Register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Complaint Resolution: Resolve guest complaints and claims in a professional and courteous manner.
  • Communication: Answer telephone calls, relay messages, and provide general information about points of interest in the area.
  • Inventory Management: Maintain an inventory of vacancies, reservations, and room assignments.
  • Customer Service: Provide exceptional customer service to guests, responding to their needs and concerns in a timely and professional manner.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: Experience an asset.
Preferred Qualifications
  • Support for Persons with Disabilities: Participates in a government or community program or initiative that supports persons with disabilities.
  • Support for Newcomers and Refugees: Participates in a government or community program or initiative that supports newcomers and/or refugees.
  • Support for Youth: Participates in a government or community program or initiative that supports youth employment.
  • Support for Veterans: Offers mentorship, coaching, and/or networking opportunities for Veterans.
  • Support for Indigenous People: Participates in a government or community program or initiative that supports Indigenous people.
  • Support for Mature Workers: Participates in a government or community program or initiative that supports mature workers.
  • Support for Visible Minorities: Participates in a government or community program or initiative that supports members of visible minorities.
What We Offer

As a Front Desk Associate at Smuggler's Cove Inn, you will have the opportunity to work in a dynamic and customer-focused environment, providing exceptional service to our guests. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

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