Luxury Service Provider

1 week ago


Ottawa, Ontario, Canada Cineplex Full time

Cineplex is seeking a dynamic and enthusiastic individual to join our team as a Luxury Service Provider in the VIP Lounge and auditoriums at our state-of-the-art Cineplex cinemas. As a key ambassador of our exceptional service experience, you will be responsible for delivering unforgettable moments to our guests by providing top-notch service, handling food and beverage orders, and maintaining a clean and welcoming environment.

Job Description

In this role, you will have the opportunity to work with a talented team to create an unparalleled entertainment experience for our guests. You will be responsible for:

  • Providing Exceptional Guest Service – Enthusiastically receive guests, engage them in friendly conversation, set the tone for a personalized VIP experience, and sell and up-sell food and drinks to maximize tip potential.
  • Maintaining a Clean and Welcoming Environment – Prepare tables, lay out napkins and utensils, refill condiments, and perform other preparation tasks to ensure a seamless guest experience.
  • Serving Food and Alcohol to Guests – Serve food to guests seated in the lounge and auditoriums, handle food and beverage orders, and maintain accurate records of transactions.
  • Communicating the VIP Experience – Stay updated on current menu options, specialties, and menu deviations; share in-depth menu expertise with guests to promote products and services available within the VIP concept.
  • Maintaining a Clean Workspace – Wash glassware and utensils after each use, maintain a clean and well-organized service area, and perform basic cleaning tasks as needed or directed by managers.
  • Determining Levels of Service – Utilize training from Smart Serve Ontario to determine if a guest has been over-served alcohol.

We are looking for candidates who possess excellent communication skills, a positive attitude, and a proven track record of providing exceptional customer service. If you are a motivated and team-oriented individual who is passionate about delivering an unforgettable guest experience, we encourage you to apply.

Requirements

To be successful in this role, you must have:

  • A positive, enthusiastic, and professional attitude.
  • Excellent communication skills.
  • Proven experience working as a server.
  • Superior understanding of hospitality and customer service.
  • Proven problem-solving and quick thinking skills in fast-paced situations.

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