Customer Experience Specialist

3 weeks ago


Duncan, Canada Scotiabank Full time

Company Overview

Scotiabank is a leading bank in the Americas, guided by our purpose: "for every future". We help our customers, their families, and their communities achieve success through a range of advice, products, and services.

About the Role

This Customer Experience Associate role is an exciting opportunity to join our team. As the face, character, and heart of our branches, you will connect with customers in a relatable way, providing exceptional service throughout their journey.

Main Responsibilities:

  • Taking a proactive approach to discovering customer needs and listening to understand what they are asking for
  • Processing day-to-day transactions
  • Nurturing rich, long-standing relationships
  • Contributing to branch targets by identifying and fulfilling simple sales opportunities
  • Sharing technology expertise and introducing clients to mobile banking applications

Key Skills and Qualifications

  • Proven customer service skills through work or community involvement
  • Ability to work in a professional, friendly, and efficient manner
  • Flexibility to work a varied schedule
  • Comfortable in simple sales situations
  • Strong technical skills to promote digital and self-service banking options

Benefits

  • A competitive compensation package, including estimated salary of $45,000 - $60,000 per year, based on location and experience
  • A rewarding career path with diverse opportunities for professional development and growth


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