Travel Experience Transformation Leader

1 week ago


Old Toronto, Canada Plusgrade Inc Full time
Job Summary:
Plusgrade Inc. is seeking an experienced leader to drive commercialization and performance optimization for new products in the travel industry.

About Us:
We partner with over 200 airlines, hospitality, cruise, passenger rail, and financial services companies to create innovative revenue streams through exceptional customer experiences. Our core values include being ambitious, innovative, and collaborative, driving us to continuously raise the bar and bring out the best in everyone.

Estimated Salary:
$120,000 - $180,000 per year, based on industry standards and location.

Key Responsibilities:
Reporting to the VP of Product Commercialization, you will:
  • Bridge the gap between product development and market introduction, ensuring readiness across product, client, pricing, legal, and marketing aspects.
  • Maximize commercial performance by establishing KPIs, creating dashboards, and capturing findings to inform compelling recommendations.
  • Oversee customized client-facing materials during early pitch phase, applying sanctioned models and positioning to ensure high quality.
  • Contribute to Product Development roadmaps, aligning with SMEs (Product Marketing, Finance, Account Team leads) to ensure long-term impact.

Required Skills and Qualifications:
To succeed in this role, you should have:
  • Strong commercial acumen and judgment, backed by 7-10 years of leadership and direct industry experience.
  • Experience in product commercialization, marketing in tech or B2B, business development/sales, cross-functional leadership, change management, loyalty, ancillary revenue, or global experience.
  • Results-driven focus on financial goals without compromising quality.
  • A BA (Business/Marketing/Commerce), MBA, or equivalent work experience.

What You'll Love About Working with Us:
At Plusgrade Inc., we offer a comprehensive benefits package, including RRSP/401(k) matching, health plans, flexible paid time off, and opportunities for professional growth and development.

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