Food Service Team Lead
1 month ago
Customer Service
As a Food Service Supervisor at Tim Hortons, you will lead by example to demonstrate that the customer is top priority and reinforce positive behaviors with employees. You will respond to customers in a friendly manner with an appropriate sense of urgency, respond to special customer requests in a friendly manner, and respond to customer service complaints in a timely manner, resolving problems and turning negative situations into positive situations.
People
You will lead by example and demonstrate the importance of treating every employee and customer with respect. You will react immediately to issues requiring attention during the shift, provide ongoing, specific direction to employees, and encourage excitement and a fun work environment while motivating employees to meet goals.
Operations
You will display knowledge of and work in compliance with Tim Hortons operating, food safety, security, health and safety, and employment standards and applicable legislation. You will ensure that all product and packaging is properly merchandised and stocked, responsible for shift cash procedures, and maintain operational efficiency through use of positioning charts and pre-rush checklists.
Requirements
To be successful in this role, you will need previous experience in a supervisory role, 6 months previous restaurant experience, thorough knowledge of Tim Hortons products and procedures, and current certification in approved food safety training or ServeSafe. You will also need strong communication and interpersonal skills, ability to consistently adhere to policies/procedures, and ability to operate effectively in a fast-paced environment.
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