Enterprise Management Software Specialist

3 days ago


Old Toronto, Canada ROSS Full time

ROSS is a fast-growing software company with a proven track record of delivering innovative solutions to meet the evolving needs of its clients. With a growing number of Global 3000 companies relying on their products, this is an exciting opportunity to join a dynamic team as a Manager of Client Services.

About the Role

This is a permanent position requiring travel within North America up to 40%. As the Manager of Client Services, you will be responsible for providing consulting services, custom development, and training to our customers. You will lead the installation, configuration, integration, customization, and operation of our enterprise management software.

The ideal candidate will have 12+ years of experience in engineering and consulting capacities, with a demonstrated ability to understand complex software systems. They should also have hands-on experience with large-scale enterprise software rollouts, as well as expertise in heterogeneous environments including Windows, UNIX, and Linux.

We offer a competitive salary of $140,000 - $180,000 per year, commensurate with experience. In addition to a lucrative compensation package, we provide opportunities for professional growth and development in a dynamic and supportive environment.

Responsibilities
  • Manage and execute product rollouts, including installation, configuration, integration, customization, and validation within customer environments.
  • Direct the creation, execution, and documentation of tests to ensure that the architecture and infrastructure meets user and technical requirements.
  • Work closely with client-specific cross-functional teams composed of Engineering, Sales, Client Services, and Account Management representatives.
  • Take a technical management role for designated Premium customers by analyzing their environments and proposing deployment plans.
  • Provide Pre-Sales support and conduct technical presentations to potential clients.
  • Define, coordinate, and prioritize customer feedback and ideas into engineering requirements for future enhancements.


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