Elevate Your Career as Director of Client Services

3 weeks ago

Montreal, Quebec, Canada Evolving Web Full time
Director of Client Services

Job Summary

Elevate your career to new heights as Director of Client Services at Evolving Web. In this pivotal role, you will be responsible for leading our client relationship management practice to the next level, driving excellence across the agency, and overseeing client communications and negotiations.



Key Responsibilities



  • Build best-practice processes and systems to scale up the account and project management teams, enable them to better serve client needs, and increase opportunities for account growth

  • Drive excellence across the agency in our client deliverables, from strategic consultancy to creative product and execution

  • Oversee client communications and negotiations, provide senior-level client management support, and nurture client relationships

  • Manage the account management team, motivating continued excellence in deliverables and client service

  • Lead strategic conversations to establish long-term relationships with clients

  • Take ownership or strategic leadership of selected client accounts

  • Travel on an as-needed basis to grow client relationships, travel will fluctuate with activity and opportunity and at times the requirement will be greater

  • Work closely with finance on financial reporting, planning, and forecasting for individual clients, and across the entire agency

  • Review and analyze estimates, time entry, invoicing, contracts, and profitability on client accounts

  • Contribute to new business RFPs and pitches

  • Sell new service offerings with the goal of creating recurring revenue accounts and identifying new growth opportunities for the long-term



Requirements

To succeed in this role, you will need:





  • 8-10 years of agency experience

  • A proven track record of successfully managing client accounts in the digital space

  • An understanding of Evolving Web's services and how to position them

  • An excellent listener with the ability to understand client needs

  • Good estimation and negotiation skills

  • Motivation by managing client relationships and enjoying making presentations

  • Experience tracking goals and results at the agency level

  • Experience hiring, managing, and developing a team responsible for the day-to-day execution of client accounts

  • Strong people management skills and the ability to build highly effective teams

  • Financial discipline and comfort working with Excel spreadsheets and internal accounting and forecasting programs

  • The ability to contribute to the culture of the agency and participate in activities that develop a feeling of belonging to it

  • Experience selling to the US market

  • Excellent communication skills



Bonus Requirements

Bonus requirements include:





  • Excellent spoken and written French

  • Technical or design expertise

  • Knowledge of Drupal, WordPress, and/or mobile development

  • Experience working with institutional clients



What We Offer

At Evolving Web, we offer:





  • Impact: Work on projects for prestigious organizations that impact the lives of tens of thousands of users every day

  • Challenge: Opportunity to take ownership of projects with a high level of creative and technical complexity

  • Learning & Growth: A collaborative environment that encourages continuous learning and mentorship

  • Culture: A company with a team from around the world that feels like a family

  • Flexible hybrid: For candidates based in Montreal and its suburbs, this role follows a hybrid work schedule, with three days in the office and two days working remotely each week. For those residing outside of Montreal and its surrounding areas, this position is fully remote



We are looking for a motivated individual who is passionate about making a difference in the digital landscape. If you are a strategic leader with a proven track record of success, we encourage you to apply for this exciting opportunity.



Elevate your career and join the Evolving Web team today.



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