Customer Support Professional

2 weeks ago


Coquitlam, British Columbia, Canada Safe Fleet Full time
About Safe Fleet

At Safe Fleet, we're dedicated to making fleet vehicles safer for everyone. Our innovative solutions bring together cutting-edge technology and 100 years of industry expertise to tackle the world's biggest fleet safety challenges.

We prioritize safety above all else, as it's essential for efficiency and productivity in our operations and relationships with our community. Our vision is a future with zero preventable deaths and injuries in and around fleet vehicles.

Our Mission

We strive to redefine what safety means for fleets of every type – from school buses to waste collection trucks, firefighting vehicles to delivery vans. Whether you work in product development, design, manufacturing, or corporate headquarters, your contributions will help us achieve our goal of keeping everyone safe.

We're a fast-growing company with over 1700 employees across Canada and the US, operating in more than 15 locations. We're looking for motivated individuals with innovative thinking to join our team and help us reach our growth and performance objectives.

Compensation Package

The estimated annual salary for this position is $45,500, reflecting the competitive compensation package offered by Safe Fleet. This includes paid vacation time, sick/personal days, and fully paid benefits after three months' probation (Life, Accidental Death & Disability, Short and Long-Term Disability, Extended Health, Dental, Employee Assistance Program, and RRSP Program with company matching up to 3% of your salary).

Job Responsibilities
  • Deliver exceptional customer service support to ensure our sales team meets the highest standards.
  • Process sales orders and proposals, inputting customer information accurately.
  • Respond promptly to all incoming customer sales and service requests.
  • Monitor daily reports to identify potential delivery issues on backorder and address exceptions accordingly.
  • Promote our products and services through informative and engaging interactions, offering additional recommendations when necessary.
  • Maintain high-quality execution of all sales administrative tasks.
  • Update CRM records with activities and contact information in a timely manner.
  • Collaborate with Regional Sales Managers to align priorities and methodologies for territories.
  • Liaise between departments to resolve issues effectively.
Requirements
  • At least one year of experience in sales and customer service support.
  • Proven customer service skills and familiarity with phone etiquette.
  • Strong understanding of internet-based tools and proficiency in MS Word and Excel.
  • Experience with any CRM system, preferably Salesforce.
  • Excellent written and oral communication skills.
  • Organizational, time management, and listening skills are essential.
  • Motivation and a desire to excel in this role are key qualifications.
  • Able to manage multiple tasks and adapt priorities as needed.
  • Capable of working independently and collaboratively within a team environment.


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