Optical Expert

1 week ago

Toronto, Ontario, Canada EssilorLuxottica Group Full time
{"title": "Optical Expert", "content": "

Requisition ID: 855694
Store #: LensCrafters
Position: Full-Time
Total Rewards: Benefits/Incentive Information

At EssilorLuxottica Group, we're dedicated to delivering exceptional vision care. As an Optical Expert, you'll play a vital role in helping us achieve this goal.

As a Licensed Optician, you'll be responsible for delivering legendary customer service and perfectly crafted high-quality eyewear that exceeds our customers' expectations.

Key Responsibilities:

  • • Welcome all customers, set expectations with customers
    • Custom fit glasses & precisely place prescription in lenses
    • Acts as a leader in optical acumen
    • Take & record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards & customer needs
    • Assists team with complex product needs & prescriptions
    • Accurate & thorough use of technology despite time pressure & customer volume, exceptional product knowledge, use of appropriate tools
    • Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied & expectations are exceeded, solution driven
    • Ability to multi-task, prioritize & manage time with competing priorities
    • Strive to achieve exceptional results on Brand KPIs & competencies
    • Take pride in store appearance, help to keep store clean, attractive & organized
    • Inform management of safety opportunities; demonstrates safe work practices
    • Resourceful, self-motivated with a desire for continual learning, improvement & results
    • Adhere to company policies & procedure, including discounts, promotions & inventory management

Requirements:

  • • High School graduate or equivalent
    • State Licensure
    • Optical dispensing experience
    • Strong customer service skills: communicator, listener & team builder
    • Knowledge of current store merchandise
    • Strong basic math skills
    • Awareness of current fashion trends
    • Selling skills – ability to use & carry an iPAD/tablet
    • Familiarity with POS, computers & calculators
    • Embrace new technology & change

What We Offer:

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

"}

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