Aviation Operations Manager

4 weeks ago

Toronto, Ontario, Canada ASP Incorporated Full time

Operations Manager

A.S.P. is seeking an experienced Operations Manager to oversee the entire ASP Security operations. This role requires a strategic and dynamic leader who will manage the operations team, ensure efficient service delivery, cultivate stakeholder relationships, and actively participate in events to enhance the airport's reputation and engagement with its stakeholders.

Key Responsibilities:

  • Lead, mentor, and supervise a team of two managers, 6+ supervisors, and over 75 unionized employees, cultivating a cohesive and high-performing team culture.
  • Provide guidance and support to the operations team, setting clear expectations and fostering a sense of ownership in achieving company objectives.
  • Devise and implement strategies to enhance operational processes, streamline workflows, and optimize overall efficiency.
  • Monitor key performance indicators (KPIs) to ensure operational performance aligns with or surpasses set targets, promptly addressing any deviations.
  • Identify opportunities for process enhancement and cost optimization while upholding service quality standards.
  • Establish standardized processes and procedures, including shift inspections, training/certification, incident reporting, and performance tracking.
  • Oversee service delivery in alignment with TPIA's quality benchmarks and client expectations.
  • Foster strong relationships with clients, partners, vendors, and regulatory bodies, ensuring open communication and alignment of goals.
  • Prepare regular reports detailing operational performance, identifying trends, challenges, and improvement prospects.
  • Present insights and recommendations to senior management, contributing to the enhancement of operations and stakeholder relationships.
  • Conduct regular performance evaluations, establish individual and team objectives, and offer coaching and professional development opportunities.
  • Ensure adequate staffing levels, training, and qualifications to meet service requirements and demands.
  • Ensure compliance with company policies, contractual obligations, industry standards, and government regulations.
  • Enforce adherence to established rules, policies, and procedures, upholding company General Orders.
  • Address operational issues, complaints, and deficiencies promptly and efficiently, implementing corrective measures as needed.
  • Plan, coordinate, and oversee 'Day of' security activities, collaborating with client representatives to ensure seamless operations.
  • Facilitate procurement, maintenance, and replacement of necessary equipment and supplies for service delivery.
  • Establish and uphold a system for monitoring, auditing, tracking, and reporting service quality against Key Performance Indicators (KPIs).
  • Participate in maintaining the ISO 9001:2015 Quality System and associated reviews and audits.
  • Foster a positive labour relationship with Unifor and ensure effective/efficient grievance resolution.
  • Contribute to HR functions, including recruitment, training, discipline, and skills development, ensuring a capable and skilled workforce.

Requirements:

  • Post-Secondary education with a Certificate, Diploma or Degree or equivalent work-related/industry experience.
  • Minimum of 3 years' experience in an aviation management, preferably in a security, customer service and/or airport/airline operations environment.
  • People management and experience working with a large, unionized workforce.
  • 10+ years operations experience with a strong focus on metrics, including a solid knowledge of KPIs and SLAs.
  • Valid Ontario Security License, maintained in good standing.
  • Able to obtain and maintain a valid Transportation Security Clearance and Airport Restricted Area Identity Card (RAIC).
  • Able to work a rotating shift schedule, including nights, weekends, and statutory holidays on site.
  • Successfully complete all initial and recurrent company training (initial training is a pre-requisite for employment).
  • Airport/Terminal Operations experience is highly desirable.
  • Valid CPR and First Aid Certificate is an asset.
  • Prior experience with scheduling and/or workforce planning systems preferred.

Why work with A.S.P:

  • We care about our team and their personal and professional success.
  • We offer competitive salaries.
  • You can have flexible schedules.
  • Free airport parking when on shift.

  • Aviation Fuel Operations Specialist

    1 week ago

    Toronto, Ontario, Canada Menzies Aviation Full time

    About Menzies AviationMenzies Aviation is a leading provider of ground handling services at airports worldwide. We offer a range of solutions to support airlines and their passengers, from check-in and baggage handling to fuelling and aircraft pushback.

  • Aviation Equipment Technician

    2 weeks ago

    Toronto, Ontario, Canada Menzies Aviation Full time

    Job SummaryWe are seeking a highly skilled Aviation Equipment Technician to join our team at Menzies Aviation. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our fleet of vehicles and equipment.About the RoleThe successful candidate will have a strong background in heavy-duty diesel mechanics, with a...

  • Aviation Operations Manager

    1 week ago

    Toronto, Ontario, Canada Sata Internacional - Azores Airlines, SA Full time

    Job OverviewSata Internacional - Azores Airlines, SA is seeking an experienced Aviation Operations Manager to lead our team in ensuring seamless airline operations. This key role will be responsible for planning, organizing, directing, controlling, and evaluating daily airport terminal operations.About the RoleThe successful candidate will have a minimum of...

  • Aviation Maintenance Specialist

    1 week ago

    Toronto, Ontario, Canada Menzies Aviation Full time

    Job Summary:We are seeking an experienced Aviation Maintenance Specialist to join our team at Menzies Aviation. This role involves ensuring the smooth operation of our fleet of vehicles and equipment by diagnosing, repairing, and servicing them in accordance with company and manufacturer specifications.Main Responsibilities:Receive work orders and obtain...

  • Aviation Operations Manager

    4 weeks ago

    Toronto, Ontario, Canada IMP Group Full time

    At IMP Group, we are seeking a highly skilled Aviation Operations Manager to join our team. This role will be responsible for managing client flight operations interactions with our company.Key Responsibilities:Develop and implement customized flight experiences for clients through strategic initiativesCollaborate with clients to build branding proposals...

  • Aircraft Fueler

    4 weeks ago

    Toronto, Ontario, Canada Menzies Aviation Full time

    Job SummaryMenzies Aviation is seeking a dedicated Aircraft Fueler to ensure smooth operations on the tarmac. As a key member of our team, you will be responsible for performing daily Quality Control checks on equipment, fueling aircraft in a safe and efficient manner, and maintaining accurate records of fuel transactions.Main ResponsibilitiesPerform daily...

  • Aviation Maintenance Technician

    4 weeks ago

    Toronto, Ontario, Canada Menzies Aviation Full time

    Job DetailsDescriptionWe are seeking a skilled and experienced mechanic to join our team at Menzies Aviation.The successful candidate will be responsible for diagnosing, repairing, and servicing our fleet of vehicles and equipment in accordance with company and manufacturer specifications.Main accountabilities include:Receiving work orders and obtaining...

  • Turbo Prop Captain Opportunity with CAE Parc Aviation

    1 week ago

    Toronto, Ontario, Canada CAE Parc Aviation Full time

    CAE Parc Aviation Expands Fleet, Seeking Experienced CaptainsWe are actively seeking experienced Captains to join our fast-growing airline in Ontario, Canada.Candidates must have a TC ATPL and 3,000 hours of total time, including 1,500 hours of PIC experience in heavy turboprop aircraft.A minimum requirement is also a TC 1st Class Medical Certificate and the...

  • Aviation Operations Director

    2 weeks ago

    Toronto, Ontario, Canada Sata Internacional - Azores Airlines, SA Full time

    Sata Internacional - Azores Airlines, SA is seeking an Aviation Operations Director to lead our team.Job DescriptionThe Aviation Operations Director will be responsible for ensuring transport compliance with regulations and investigating consumer and trade complaints. This role requires professionalism in customer service, planning, organizing, directing,...

  • Aviation Security Specialist

    4 weeks ago

    Toronto, Ontario, Canada Porter Airlines Full time

    Job SummaryReporting to the Manager, Aviation Security, this position supports safety and security at Porter Airlines by overseeing the daily operation of the Aviation Security Management System (SeMS). Key responsibilities include guiding the investigation and audit of identified security risks and threats, evaluating investigation/audit results in the...

  • Aviation Security Specialist

    4 weeks ago

    Toronto, Ontario, Canada Porter Airlines Full time

    Job SummaryReporting to the Manager, Aviation Security, this position is responsible for the investigation and audit of aviation security processes. The successful candidate will conduct thorough investigations of reported aviation security hazards or incidents, defining contributing and root causes through the use of appropriate analysis tools.Duties &...

  • Aviation Security Specialist

    2 weeks ago

    Toronto, Ontario, Canada Porter Airlines Full time

    Job SummaryThis role involves the investigation and audit of aviation security processes, ensuring compliance with regulatory requirements and IATA operational safety standards.Duties & ResponsibilitiesConduct thorough investigations into reported aviation security hazards or incidents, defining contributing and root causes through analysis.Liaise with...

  • Pilot Opportunities with CAE Parc Aviation

    1 month ago

    Old Toronto, Ontario, Canada CAE Parc Aviation Full time

    We are seeking experienced Captains to join our team at CAE Parc Aviation. As a Captain, you will be responsible for ensuring the safe operation of our aircraft and providing exceptional service to our passengers.Requirements:TC ATPLTC 1st Class MedicalMinimum 3,000 hours Total Time500 hours PIC on TypeRight to live and work in CanadaBenefits:Industry...

  • Aviation Security Specialist

    1 week ago

    Toronto, Ontario, Canada Porter Airlines Full time

    Job SummaryThis role involves conducting thorough investigations and audits of aviation security processes to ensure compliance with regulatory requirements and industry standards.About the JobThis position is responsible for identifying and addressing potential security hazards, collaborating with departmental managers to implement corrective actions, and...

  • Senior Aviation Service Manager

    2 weeks ago

    Toronto, Ontario, Canada IMP Group Full time

    About UsAt Innotech-Execaire Aviation Group, we're committed to providing exceptional service to our clients. With over 50 years of experience in the aviation industry, we've established ourselves as a leading provider of services for business and commercial aviation customers.

  • Aviation Security Leadership Position

    1 week ago

    Toronto, Ontario, Canada ASP Incorporated Full time

    About ASP IncorporatedWe are a leading provider of security services in the aviation industry, committed to delivering exceptional results and fostering a positive work environment.Salary InformationThe estimated salary for this role is between $85,000 and $120,000 per year, depending on experience.Job Description: Aviation Operations ManagerWe are seeking...

  • Senior Aviation Emergency Response Manager

    1 week ago

    Toronto, Ontario, Canada Porter Airlines Full time

    About This RoleWe are seeking a highly experienced Senior Aviation Emergency Response Manager to join our team at Porter Airlines. As a key member of our Safety department, you will be responsible for overseeing our Emergency Response Plan and ensuring compliance with regulatory requirements.Job SummaryThe successful candidate will have a minimum of 5 years...

  • Global Aviation Business Development Manager

    4 weeks ago

    Toronto, Ontario, Canada Chapman Freeborn Airchartering Full time

    Cargo Sales ManagerWe are seeking a seasoned professional to lead our cargo sales efforts in Canada. The ideal candidate will have a strong background in the air charter, aviation, freight forwarding, logistics, or travel industry.Key Responsibilities:Identify opportunities to grow the business in new and existing markets to ensure business objectives are...

  • Service Delivery Manager

    1 month ago

    Old Toronto, Ontario, Canada GardaWorld Full time

    Bilingual Service Delivery ManagerBusiness Unit: Aviation ServicesCareer Area: Operations and AdministrationLocation: Toronto, Ontario, CAGardaWorld is seeking a seasoned Bilingual Service Delivery Manager to lead our Aviation Services team. As a key member of our operations team, you will be responsible for driving strategic initiatives and ensuring...

  • Aviation Training Specialist

    2 weeks ago

    Toronto, Ontario, Canada Seneca Full time

    Beechcraft King Air 200 Simulator InstructorAre you passionate about aviation and dedicated to shaping the next generation of the industry? As a Simulator Instructor at Seneca, you will be responsible for providing instruction to students in the MCATT Program. Responsibilities Provide primary flight instruction to Bachelor of Aviation Technology students in...