Operations Manager

20 hours ago


Kelowna, British Columbia, Canada Rentokil Initial Full time
Operations Manager Job Description

Rentokil-Terminix Canada is a leading provider of pest control services to the property management sector. With a strong commitment to innovation and customer satisfaction, we are seeking an experienced Operations Manager to join our team in Kelowna, BC.

Key Responsibilities:
  • Lead and develop a team of service technicians to achieve sales and revenue goals, client loyalty, and retention.
  • Manage daily operations to provide superior customer service, including direction to staff in all aspects of operations, service, and client care.
  • Oversee basic financial performance, including revenue growth and expense control.
  • Travel throughout the territory to visit clients, assist pest technicians, and partner with the sales team on business development.
  • Submit regular reports and monitor scheduled appointments for efficiencies, field routing, client QC audits, and account management.
Requirements:
  • Bachelor's degree (preferred but not required).
  • 3-5 years of management experience with a focus on customer service.
  • Pest control management experience required.
  • Success in training, mentoring, and coaching service professionals.
  • Excellent verbal and written communication skills.
  • Previous experience in a route-oriented, service environment a plus.
  • Ability to obtain and maintain licenses/certificates as required by federal, provincial, and local regulations.
  • Must pass a pre-employment background screen and possess a valid driver's license.
Benefits:
  • Company car.
  • Company events.
  • Dental care.
  • Employee assistance program.
  • Extended health care.
  • Life insurance.
  • Paid time off.
  • RRSP match up to 3.5%.
  • Vision care.

Rentokil-Terminix is an equal opportunity employer. If you require any accommodations during the interview process, please contact our HR Department.



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