Chief IT Infrastructure Officer

1 week ago

Montreal, Quebec, Canada Speedyglass Full time

Speedy Glass, a leading provider of automotive glass repair and replacement services, is seeking an experienced Chief IT Infrastructure Officer to join its team in Canada.

The ideal candidate will have a strong background in managing technical resources and operating activities to ensure the stability, performance, standardization, and security of the company's IT infrastructure components.

About the Role:

  • Ensure the stability, capacity, performance, and security of IT infrastructures. Ensure operational recovery of all IT infrastructures is maintained in the event of a disaster.
  • Provide support to the IT Manager, User Services, when handling major incidents (P1 and P2), including application and IT security incidents; contribute to the problem management process following major incidents.
  • Ensure support for the infrastructure and operations side of incidents and level 3 service requests, in collaboration with the IT technical assistance center;
  • Manage major deployments associated with IT infrastructure.
  • Responsible for the support cycle of infrastructure components, associated contracts and their renewal; participate in the development and monitoring of the operating budget and ensure its optimization.
  • In collaboration with the IT Procurement Management process, establish and maintain standards, analyze new IT solutions, prepare commercial files, and complete calls for tenders.
  • Participate and contribute to all IT service management (ITSM) processes, including incident management, major incidents, problems, requests, etc.
  • In collaboration with the IT Manager, Business Relations, and Solution Delivery, plan and prioritize projects and initiatives involving the resources of their sector; contribute to the transition of IT projects to the IT Service Center.
  • Be the point of contact for user escalations, questions, or complaints; resolve all requests quickly by keeping the requester and IT management up to date throughout the intervention.
  • Hire and manage the performance of team members, creating an environment that promotes employee engagement and collaboration.

Responsibilities Include:

  • Coordinating operational safety and obsolescence management activities (20%):
  • Contribute to the management of operational risks via the Risk Management Committee.
  • Lead the development of the security update process for components of all IT infrastructures and ensure monitoring and control.
  • Participate in the development and update the operational security framework of all IT infrastructures.
  • In close collaboration with the Infrastructure & Security Architect, define and document the operational and security requirements in terms of IT infrastructure as part of various IT projects.
  • Monitor information security threats to protect all IT infrastructures.
  • In collaboration with management and the Infrastructure & Security Architect, develop and execute an obsolescence management strategy.

Operational Excellence:

  • Manage the capacity of cloud computing systems and optimize costs associated with these systems.
  • Ensure the monitoring and control of sector documentation and the management of supplier contracts associated with the IT infrastructure.
  • Continuously improve the methodology and tools for everything related to the operation of platforms, data centers, cloud computing installations, and infrastructures.
  • Participate in the IT Change Advisory Committee (CAB) and ensure that technological changes are transparent and reversible in the event of an impact.
  • In close collaboration with the IT Manager, User Services, and the Infrastructure & Security Architect, carry out analyses concerning the impacts of upgrading infrastructure solutions and present them to your manager.
  • Monitor solutions, opportunities offered, and industry trends in IT Infrastructure.

Estimated Salary Range: $120,000 - $150,000 per year.

About Speedy Glass:

Speedy Glass is a leading provider of automotive glass repair and replacement services across Canada. With over 1,200 employees and 325+ service centres, we offer sustainable world-class care for our communities and the climate.

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