Tow Truck Driver

3 days ago

Winnipeg, Manitoba, Canada CAA Club Group PreviewEnvironment Full time
About Us

We are a leading provider of emergency roadside assistance services, dedicated to keeping our members safe on the road. Our team of experienced professionals is committed to delivering exceptional service and support to our customers.

Job Summary

We are seeking a highly skilled and motivated Tow Truck Driver to join our team. As a Tow Truck Driver, you will be responsible for attending emergency roadside service calls, providing assistance to stranded motorists, and ensuring the safe and efficient delivery of our services.

Key Responsibilities

• Operate and drive CAA ERS Fleet Vehicles in accordance with established procedures and safety protocols.

• Attend ERS Service calls, including battery boosting, flat tires, lockouts, gas, extrication, and tows, and provide assistance to stranded motorists as needed.

• Greet members, check membership and driver's license data, and communicate effectively with members to understand their problems and explain policies.

• Assess breakdown scenes for safety and probable workable assessment, and make accurate diagnoses of battery condition, charging system output, and electrical drain.

• Perform repairs to allow members to drive safely to a repair facility, and represent CCG in a positive way while on duty.

• Answer member and general client questions relating to their ERS Benefits and general CCG products and services.

• Use MDC terminal to receive and respond to ERS calls sent by CCG dispatchers, and report traffic accidents and suspicious motoring activities when witnessed to CCG dispatchers.

• Maintain a safe working environment by keeping alert, reporting safety issues to supervisors, and wearing all Personal Protective Equipment (PPE) required to complete duties as assigned.

• Promote all areas of CAA, including Home & Property Insurance, Show Your Card & Save programs, Battery Assist, Locksmiths, and Immobilizer programs.

Requirements

• Mechanical aptitude and previous experience dealing with customers and providing quality customer service.

• Knowledge of the city of Winnipeg and rural geography of Manitoba, and previous experience operating a tow truck or other heavy equipment.

• Basic computer and keyboarding skills, and current Provincial Driver's License with no more than 4 demerits.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Manitoba Human Rights Code and the Accessibility for Manitobans with Disabilities Act, 2013 (AMA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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