Social Media Operations Expert

2 weeks ago

Montreal, Quebec, Canada Trigyn Technologies Full time
Social Media & Desktop Support Specialist
  • Contract

Trigyn Technologies is a leading provider of innovative solutions and systems integration, boasting over 30 years of experience and a workforce of more than 1,500 professionals across various global locations. Our team is dedicated to delivering advanced technology solutions, including IT Staffing, Consulting, Systems Integration, Digital Marketing, and more.

We are currently seeking a motivated individual for a role as a Social Media Operations Specialist.

Position Overview:
This role is integral to our core Level 3 Operations team, focusing on the support of advanced social media applications tailored for enterprise use. The primary duty involves overseeing the Social Media cloud services that facilitate communication between Financial Advisors, Bankers, and their clients through platforms such as LinkedIn, Twitter, and Facebook.

Key Responsibilities:
• Collaborate with vendors and stakeholders
• Troubleshoot and resolve issues related to social media services
• Monitor system performance and manage incidents
• Communicate complex technical issues effectively to various teams
• Support the introduction of new social media tools and software

Essential Skills:
• Strong verbal and written communication skills in English
• Proficiency in Windows desktop support
• Familiarity with web browsers, particularly Internet Explorer and Chrome
• Experience in troubleshooting service outages and conducting root cause analysis
• Ability to manage user tickets and escalations effectively

Main Products:
• Hearsay
• Socialware
• Sprinklr

Preferred Technical Skills:
• Background in supporting social networking platforms in a corporate environment
• Experience in collaborating with external vendors
• Proven track record of resolving client issues and managing support tickets

Expectations:
• Conduct regular testing of patches and updates for cloud services
• Provide on-call support as necessary

Personal Attributes:
• Professional demeanor and conduct
• Excellent communication skills, both verbal and written
• Team-oriented with a proactive approach
• Strong attention to detail

Trigyn Technologies, Inc. is an EQUAL OPPORTUNITY EMPLOYER and is committed to maintaining a diverse workforce.

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