Experienced Counter Sales Professional Wanted
2 days ago
We are seeking an experienced and skilled Counter Salesperson to join our team at EMCO Corporation.
About the RoleAs a Counter Salesperson, you will play a vital role in providing exceptional customer service by maintaining a clean and organized counter sales area, answering customer questions, picking and entering orders, and following up on backorders. You will also be responsible for supporting Inside Sales and Outside Sales functions.
Main Responsibilities- Assist customers who purchase material at the Profit Centre counters
- Research product for customers and provide recommendations on our assortment of products
- Drive sales growth through ownership of counter merchandising, product promotion, and generating leads for the Outside Account Manager while networking with customers at the counter
- Enter, pick, and pack sales orders generated at the counter
- Maintain and clean the counter area, including any merchandising displays
- Inform the buyer when stock levels are low
- Follow up on backorders with vendors and provide customers with accurate delivery dates
- Process returns and warranty claims to customers, both on account and cash sales, including paperwork in compliance with all procedures
- Navigate and find solutions for customer concerns and complaints
To be successful in this role, you will need:
- A Grade 12 diploma or equivalent; a college and/or university degree is an asset
- A minimum of 2 years of experience in customer service or counter sales
- Outstanding customer service and verbal communication skills
- Excellent relationship-building skills with customers, vendors, and teammates
- The ability to learn and operate the applicable software system used to process orders
- Experience working in a fast-paced environment
- Intermediate math skills with a strong attention to detail
- The ability to learn how to operate material handling equipment
- A strong work ethic and a high standard of integrity
- The ability to work well independently and in a team setting
Prior experience with or knowledge of plumbing and building products sold at the Profit Centre would be an asset. Additionally, the ability to use the Internet as a resource to problem-solve and find alternative solutions for customers is highly desirable.
Compensation PackageWe offer a competitive salary of $50,000 per year, along with great mentors and on-the-job training, growth potential with profit sharing, and participation in our pension plan with employer contributions. Work-life balance is also encouraged.
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