Operations Team Lead

7 days ago


Collingwood, Ontario, Canada Tim Horton's Full time
About the Role

Tim Hortons is seeking an experienced Operations Team Lead to oversee the daily operations of our restaurants. As a key member of our team, you will be responsible for ensuring that our high standards of quality, service, and cleanliness are consistently met.

Responsibilities
  • Establish Work Schedules: Create and manage work schedules for restaurant staff to ensure adequate coverage during peak periods.
  • Supervise Staff: Provide guidance and support to restaurant staff to ensure they have the skills and knowledge needed to perform their duties efficiently.
  • Maintain Records: Accurately maintain records of stock levels, sales, and wastage to inform inventory management decisions.
  • Quality Control: Ensure that food and service meet quality control standards by monitoring kitchen operations and customer feedback.
  • Customer Service: Respond promptly to customer complaints or concerns, providing effective solutions to resolve issues.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: At least 7 months to less than 1 year of experience in a similar role.
  • Skills: Excellent leadership and communication skills, with the ability to motivate and guide team members. Strong problem-solving skills, with the ability to think critically and make sound decisions.
Working Conditions

This role requires the ability to work in a fast-paced environment, under pressure, and with attention to detail. The successful candidate must be physically fit and able to stand for extended periods.

Salary

The estimated salary for this role is between $40,000 and $60,000 per year, depending on experience and qualifications.



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