Business Development Manager

2 weeks ago

Toronto, Ontario, Canada Futurpreneur Full time
About Futurpreneur Canada

Futurpreneur is a national non-profit organization that empowers young entrepreneurs, ages 18-39 to start, buy or grow their businesses in Canada. Our mission is to drive inclusive Canadian prosperity by fostering the success of young entrepreneurs.

Job Title: Bilingual Client Support Manager

This is a permanent, full-time position that can be located anywhere in Canada, though ideally in Montreal, QC or Toronto, ON. The incumbent will work on our hybrid work model (minimum 2 days in the office). We offer an attractive compensation package that encompasses a competitive salary ($60,000 - $80,000 per year), amazing benefits such as health and dental benefits package plus RRSP contribution matching, health spending account, flex hours and more.

Key Responsibilities:
  • Build, contribute and sustain a collaborative team with a high level of employee engagement and where employees thrive in their role.
  • Oversee the day-to-day work of the Client Support Team; supporting the team by helping plan the workload to set them up for success, listen to team members' feedback and resolve any issues or conflicts.
  • Ensure team members meet required deadlines and KPIs, measure progress and provide coaching to individual employees, identify training needs and support when there are performance gaps, recognize high performance and reward accomplishments, conduct performance reviews and hire and onboard, as required.
  • Set clear goals for the team ensuring it is aligned with the broader CMX Team goals; creating, and supporting the overall strategy.

We are looking for a highly motivated and experienced professional who is passionate about empowering young entrepreneurs. The ideal candidate will have a strong background in customer service, team management, and bilingualism (English and French). We welcome applications from all qualified candidates. Reasonable accommodation is available on request for candidates taking part in the selection process.

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