Senior Roaming Services Specialist

2 weeks ago


Toronto, Ontario, Canada Rogers Communications Full time

At Rogers Communications, we're passionate about delivering exceptional customer experiences and staying at the forefront of innovation in the telecommunications industry.

About the Role

We're seeking a highly skilled Senior Roaming Services Specialist to join our Technology team. As a key member of our team, you will play a crucial role in ensuring the seamless delivery of roaming services to our customers.

About You

To be successful in this role, you'll need to have a strong background in telecommunications, with a focus on roaming services. Your technical expertise should include a deep understanding of SS7, SIGTRAN, SIP, and Diameter protocols, as well as experience with signaling tools and troubleshooting complex service flows.

You'll also need excellent analytical and problem-solving skills, with a proven track record of resolving issues quickly and efficiently. Strong communication and interpersonal skills are essential for this role, as you'll be working closely with internal stakeholders, including NOC, TAC, and engineering teams.

A post-secondary degree in Telecommunications or Engineering is required, and a minimum of 5 years of experience in the telecommunications industry, with a focus on roaming services, is preferred.

What We Offer

In addition to a competitive salary, which is estimated to be around $110,000 per year based on industry standards, we offer a comprehensive benefits package, including health and dental benefits, pension plan, RRSP, TFSA, and stock matching programs. You'll also enjoy discounts on Rogers services and products, as well as access to paid time off for volunteering and company-matching contributions to charities you support.

About Our Company Culture

At Rogers Communications, we believe in creating an inclusive and diverse workplace where everyone feels valued and empowered to reach their full potential. We're committed to equity, diversity, and inclusion, and we encourage applications from underrepresented groups. If you're passionate about delivering exceptional customer experiences and want to work for a company that values innovation and excellence, then we want to hear from you



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