Store Operations Manager
4 weeks ago
Design Your Future at PVH
Store Manager - Sales and Operations
Reports to: General or Store Manager
Summary: As a Store Manager - Sales and Operations, you will be responsible for the overall performance of the store, assisting the Store or General Manager in generating sales potential, recruiting and developing staff, maintaining store appearance, and controlling expenses and shortages.
Key Responsibilities:
- Generate sales and profit, minimize losses, and ensure the store is visually distinctive and impeccably maintained.
- Identify and implement strategies and initiatives to achieve and exceed business goals.
- Oversee and maintain customer service standards to the highest possible level.
- Communicate professionally and effectively with associates and all support services within the company.
- Represent the Tommy Hilfiger image through personal and professional appearance.
- Take responsibility for productivity and profitability of the store, including sales growth, staffing, and inventory results.
- Manage time and prioritize tasks.
Operations:
- Understand and comply with all company policies, procedures, and operations.
- Maintain the highest level of security and safety awareness within the store.
- Recognize problems, analyze causes, and generate alternatives/solutions.
- Manage all controllable expenses, including the allocation of payroll.
- Create solid partnerships with mall, local community, and corporate partners to identify business opportunities that result in an increase in store traffic and sales.
- Follow Inventory Shrinkage Improvement Program.
- Maintain productivity in shipment processing, inventory counting, price change activities.
- Ensure the store utilizes all necessary tools and resources.
- Manage store openings and store closings.
Leadership Responsibilities:
- Hire, train, motivate, and supervise support management and sales staff who have strong presentation and communication skills representative of the Tommy Hilfiger image.
- Develop all associates to be knowledgeable in areas of product, merchandising, operations, customer service, sales, and growth within the company.
- Motivate and develop support staff to meet store goals and objectives.
- Establish and maintain positive working relationships.
- Effectively supervise the sales floor to ensure customer and associate awareness at all times.
- Demonstrate teamwork within the store and company, ensuring that staff is treated professionally, respectfully, and courteously.
- Maintain confidentiality and meet own commitments.
- Take personal responsibility for performance.
- Effectively participate and assist the Store Manager in weekly management meetings and quarterly staff meetings.
- Able to display emotional resilience.
- Lead by example.
Merchandising and Visual Responsibilities:
- Responsible for direct supervision of a selected department or departments and ensuring the department(s) performs to its maximum potential.
- Participate and oversee the execution of all merchandising directives, updates, and markdowns in a timely and effective manner.
- Analyze and react to the needs of the business, identifying top sellers, slow sellers, and fulfillment of merchandising strategy.
- Ensure brand consistency is upheld in the store and merchandising standards are consistently met.
- Have thorough knowledge of sales floor and stockroom organization and systems.
- Maintain store organization, fixtures, hardware, and general cleanliness.
PVH Canada Inc. shall notify its employees and the public about the availability of accommodation for applicants with disabilities and its recruitment process.
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