Technical Assistance Coordinator

6 days ago


Ottawa, Ontario, Canada NAHEL RECRUITMENT Full time
Job Description:

We are seeking a skilled Technical Assistance Coordinator to provide exceptional support to our clients. As a key member of our team, you will be responsible for resolving complex technical issues, troubleshooting network problems, and ensuring a positive customer experience.

Responsibilities:
  • Technical Support: Provide timely and effective assistance to customers via various channels, including phone, email, and chat.
  • Troubleshooting: Diagnose and resolve software, hardware, and network problems in a professional and efficient manner.
  • Collaboration: Work closely with cross-functional teams to resolve complex technical issues and ensure seamless resolution.
  • Documentation: Maintain accurate records of customer issues and resolutions to ensure timely follow-up and evaluation.
  • Customer Satisfaction: Deliver exceptional service to customers, ensuring their needs are met and exceeded whenever possible.
  • Professional Development: Stay up-to-date with the latest industry trends, technologies, and best practices to enhance your skills and knowledge.
Benefits and Salary:

The estimated annual salary for this position is $63,500. In addition to a competitive salary, we offer a range of benefits, including health insurance, retirement planning, and opportunities for career growth and development.



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