Desktop Support Specialist

1 month ago


Calgary, Alberta, Canada Astra North Infoteck Inc. Full time
Job Description

Experience (Years): 4-6


Key Responsibilities:

  • Provide technical support for hardware and software components, including installation, configuration, testing, and maintenance.
  • Respond to customer requests via phone and email in a timely and accurate manner.
  • Maintain documentation of customer issues and their resolutions.
  • Support system upgrades, installing workstations, and other office tools.
  • Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones, and computer and telecommunications equipment.
  • Install and support PC, laptop, tablet, and mobile hardware and software.
  • Develop alternative methods for completing tasks, correcting user errors, and system inconsistencies to improve team function.
  • Participate in hardware and software reviews and recommend better solutions.
  • Maintain inventory of installed software and hardware.
  • Work with hardware and software vendors to verify timely product delivery and ensure new equipment is installed and ready to operate on schedule.
  • Analyze and make recommendations for hardware and software standardization.
  • Ensure desktop computers interconnect seamlessly with diverse systems, including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
  • Document procedures, standards, best practices, configurations, settings, installation sequences, and back-out instructions.
  • Provide job trainings to new hires and less experienced staff when needed.
  • Escalate complex issues to appropriate teams for resolutions.
  • Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems.
  • Understand company standards and delivery methods of respective tools.
  • Knowledge in the below tools will be considered:

Requirements:

  • ServiceNow
  • AirWatch
  • Hardware-related certifications (PC, laptop repair, etc.)

Advantages:

ServiceNow, AirWatch, hardware-related certifications



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