Desktop Support Specialist
1 month ago
Experience (Years): 4-6
Key Responsibilities:
- Provide technical support for hardware and software components, including installation, configuration, testing, and maintenance.
- Respond to customer requests via phone and email in a timely and accurate manner.
- Maintain documentation of customer issues and their resolutions.
- Support system upgrades, installing workstations, and other office tools.
- Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones, and computer and telecommunications equipment.
- Install and support PC, laptop, tablet, and mobile hardware and software.
- Develop alternative methods for completing tasks, correcting user errors, and system inconsistencies to improve team function.
- Participate in hardware and software reviews and recommend better solutions.
- Maintain inventory of installed software and hardware.
- Work with hardware and software vendors to verify timely product delivery and ensure new equipment is installed and ready to operate on schedule.
- Analyze and make recommendations for hardware and software standardization.
- Ensure desktop computers interconnect seamlessly with diverse systems, including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
- Document procedures, standards, best practices, configurations, settings, installation sequences, and back-out instructions.
- Provide job trainings to new hires and less experienced staff when needed.
- Escalate complex issues to appropriate teams for resolutions.
- Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems.
- Understand company standards and delivery methods of respective tools.
- Knowledge in the below tools will be considered:
Requirements:
- ServiceNow
- AirWatch
- Hardware-related certifications (PC, laptop repair, etc.)
Advantages:
ServiceNow, AirWatch, hardware-related certifications
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