Enterprise Account Manager for Fintech Success
1 week ago
Drive business growth and customer satisfaction as an Enterprise Account Manager at Tipalti, a leading fintech company. As a key member of our sales team, you will be responsible for managing a portfolio of 30+ clients, ensuring their successful adoption and utilization of our products and services.
About the RoleThis is a unique opportunity to join a fast-paced, metrics-driven organization that prioritizes collaboration and innovation. As an Enterprise Account Manager, you will be expected to:
- Become an expert in our products and services, staying up-to-date with product enhancements and best practices.
- Develop and maintain strong relationships with clients, driving brand loyalty, customer satisfaction, and advocacy.
- Identify growth opportunities through upsells and cross-sells, focusing on net dollar retention and churn prevention.
- Work closely with internal teams to proactively collect, receive, share, and act on feedback to drive collaboration and adoption.
To succeed in this role, you will require:
- 5+ years of customer success or account management experience, preferably in the fintech space.
- Exceptional communication and interpersonal skills, with the ability to engage with all levels within an organization.
- A strong understanding of the fintech industry and our products and services.
- ERP experience, accounts payable, ChurnZero, Zendesk, Salesforce, Jira, analytic reporting, and CSM tool experience is a plus.
As an Enterprise Account Manager at Tipalti, you can expect a competitive salary, variable pay rate, and a comprehensive benefits package. Our sales teams thrive in a collaborative culture that prioritizes learning and growth. With over 4000 global customers and a valuation of over $8.3 billion, we offer a unique opportunity to make a meaningful impact in the fintech industry.
The estimated base pay rate for this position is $77,000-$88,000 CAD, with variable pay added on top.
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