Airline Customer Service Representative

3 days ago


Nanaimo, British Columbia, Canada Executive Aviation Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Agent at the Nanaimo Airport.

Key Responsibilities:

- Provide exceptional customer service to passengers, ensuring a safe and stress-free experience throughout their journey.

- Assist with check-in, supporting self-serve kiosks, and preparing aircraft for on-time departures.

- Facilitate deplaning and boarding of passengers, greeting those arriving from flights, and following airline specific check-in policies and procedures.

- Maintain a physical ability to consistently lift up to 70 lbs/32kgs and positively work with airline crew.

Requirements:

  • A minimum of two years' experience in a customer-facing role with a proven track record of punctuality and reliability.
  • Ability to multitask and work in a fast-paced environment with time pressures.
  • Excellent communication skills and proficiency with computers and software.
  • Completion or working towards completion of a Travel and Tourism Diploma, Marketing or Business Diploma.
  • Previous airport experience is considered an asset.
  • Flexible availability to work shift work, including early mornings, days, late evenings, weekends, and/or holidays.

What We Offer:

Executive Aviation is proud to offer progressive wage ranges with lots of earning potential, comprehensive Health benefits for all part- and full-time team members, and fantastic flight benefits with the airlines that we support.



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