Technical Service Advisor

3 days ago

Edmonton, Alberta, Canada Wiseworth Canada Industries Full time
Job Title: Technical Service Advisor

We are seeking a highly skilled Technical Service Advisor to join our team at Wiseworth Canada Industries Ltd. As a Technical Service Advisor, you will play a critical role in supporting our service operations and ensuring the highest level of customer satisfaction.

Key Responsibilities:
  • Support with scheduling planned maintenance visits to customer sites
  • Quoting of follow-up service work as prescribed by technicians on service work orders
  • Service parts inventory management, including monitoring stocking levels for all branch locations and satellite service personnel
  • Coordinate the ordering of service parts required for repairs and planned maintenance
  • Verifying replenishment of technician truck stock
  • Service parts identification and support
  • Tracking of critical parts orders for all service work that is in progress
  • Provide periodic vacation coverage for service department personnel
  • Direct communication with customers and coworkers face-to-face, over the phone, or via email and text
  • Administrative support with the quoting of planned maintenance agreements
  • Administrative support with the company's workplace health and safety program
  • Administrative tasks and updates using our business operating system
  • Utilize computer, business systems, and software programs
  • Interact with personnel in all departments as required to resolve customer issues
  • Respond professionally to customers - phone calls, emails, face-to-face
  • Making follow-up phone calls to verify customer satisfaction
Requirements:
  • High school diploma mandatory. Post-secondary diploma or certificate is preferred
  • Minimum two years of customer service operations experience preferred
  • Ability to develop and maintain harmonious relationships with a wide variety of people
  • Professional communication and presentation skills (both verbal and written)
  • Strong technical writing skills, with experience preparing technical sales quotations/proposals
  • Effective interpersonal skills with the ability to work as part of a cohesive team
  • Excellent time-management and organizational skills
  • Accountability and sense of urgency
  • Ability to work in a fast-paced, frequently changing, high-volume environment, and perform consistent, high-quality work
  • Technical aptitude and basic comprehension of technical manuals, parts manuals, equipment maintenance schedules
  • Accuracy and attention to detail in handling frequent paperwork and documentation processes
  • Ability to work at a computer station while sitting at a desk for extended periods of time
  • Understanding of basic accounting procedures
  • Tech savvy, with operating knowledge of Microsoft office software and working proficiency with computers
  • No criminal record
  • High level of integrity and ethical values
  • Valid Driver's License with no major traffic violations, suspensions, or DUI's in previous 5 years
  • Seeking candidates eligible for employment locally in the Edmonton, Alberta region

We offer a competitive compensation package, comprehensive benefits, and opportunities for career growth and advancement. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

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