Executive Lead for Process Optimization

3 weeks ago

Mississauga, Ontario, Canada Scotiabank Full time

Overview

Scotiabank, a leading bank in the Americas, is seeking an experienced Executive Lead for Process Optimization to join its Strategy & Operations, Process Automation team. The selected candidate will contribute to the overall success of the team, supporting Retail and Business Banking Operations in Canada, Dominican Republic, and Colombia.

Salary

The estimated annual salary for this role is $120,000 - $180,000 CAD, depending on location and experience.

Job Description

The Senior Manager, Asset Management Planning and Performance is responsible for planning, developing, and executing short and long-term automation initiatives that align with the Bank's business strategies and objectives. This role involves driving increased client engagement, lower structural costs, and less friction across the end-to-end partner and client journey.

  • Champions a client-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
  • Works closely with assigned business units to develop automation roadmaps and set priorities leveraging data, cost/benefit analysis, process analysis, and data visualization to support strategic priorities.
  • Leads feasibility and impact assessments of new projects and automation opportunities, recommending future state process, system, and reporting requirements where applicable.
  • Delivers and executes assigned initiatives, considering all key aspects, including planning, scheduling, resourcing, risk assessment, cost/benefit analysis, time/cost estimates, and project work review.
  • Collaborates with project participants and stakeholders to maintain support, negotiate priorities, and ensure initiatives stay on track; escalates material matters for resolution with recommendations when required.
  • Represents assigned business units during project activities and ensures SMEs and leadership are consulted as required to develop robust solutions and inform the overall initiative plan.
  • Develops and manages initiative implementation plans based on a strong understanding of the impact on the business and key support functions.
  • Oversees direct reports (as applicable) and delegates initiative tasks and assignments in support of overall business unit strategic objectives.
  • Ensures individual team member output is of high quality and meets required timelines, providing coaching and feedback where required to develop skills.
  • Manages development and vetting of change management materials and plans as required, presentations, and other material to support effective implementation and sustainment of initiatives within assigned business units.
  • Conducts or oversees post-implementation monitoring of changes, documenting and resolving issues as required, validating committed benefits, and supporting or conducting project closure activities.
  • Supports Directors in evaluating potential threats and establishing plans to minimize them, including developing and recommending viable scenarios for mitigating any potential risks.

Required Skills and Qualifications

To succeed in this role, candidates should possess:

  • Bachelor's degree or equivalent experience preferred
  • Familiarity with Commercial and Retail products, services, policies, and procedures, banking regulations, and related regulatory requirements is an asset
  • Ability to develop compelling business cases, including cost-benefit analysis and detailed requirements, with the ability to articulate those requirements to stakeholders and technical teams
  • Understanding of project management principles, methodology, and tools. Experience with Agile project methodologies.
  • Strong conflict management skills to negotiate effective resolution of issues/disputes
  • Effective verbal and written communication skills to present information to relevant stakeholders at all levels of the organization
  • Ability to work effectively with limited supervision and under pressure to meet deadlines, balance work priorities, and resolve problems in a timely manner
  • Strong presentation and written communication skills with proficiency in MS Excel, PowerPoint, etc.

Benefits

Scotiabank offers a comprehensive benefits package, including medical, dental, and vision coverage, as well as a defined contribution pension plan and employee assistance program.

Others

This role requires the ability to work in a fast-paced environment and prioritize multiple tasks simultaneously. The ideal candidate will have excellent problem-solving skills, be able to think critically, and possess strong analytical and interpersonal skills.

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