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Restaurant Team Lead

1 month ago

Cornwall, Canada BOSTON PIZZA CORNWALL Full time

Boston Pizza Cornwall is seeking a skilled Restaurant Team Lead to join our team. As a key member of our restaurant operations, you will be responsible for ensuring seamless service delivery and maintaining high standards of quality and customer satisfaction.

Key Responsibilities:
  • Supervise and Coordinate Staff: Lead and manage a team of food service staff, including servers, hosts/hostesses, and kitchen staff, to ensure efficient service delivery and maintain a positive work environment.
  • Food and Beverage Management: Requisition food and kitchen supplies, estimate ingredient and supply requirements, and maintain records of stock, repairs, sales, and wastage.
  • Customer Service: Address customer complaints or concerns, ensure that food and service meet quality control standards, and maintain a high level of customer satisfaction.
  • Training and Development: Train staff in job duties, sanitation, and safety procedures, and provide ongoing coaching and feedback to ensure staff are equipped to deliver exceptional service.
  • Work Schedules and Operations: Establish work schedules, supervise food and beverage servers and other staff, and maintain a clean and safe work environment.

Requirements:

  • Secondary (high) school graduation certificate
  • 1 year to less than 2 years of experience in a food service environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and under pressure
  • Flexibility and adaptability to meet changing business needs

Work Environment:

  • Fast-paced restaurant environment
  • Combination of sitting, standing, walking, and standing for extended periods

Personal Suitability:

  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Flexibility
  • Team player
  • Initiative
  • Dependability