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Department Lead

1 month ago

Kitchener, Ontario, Canada H&M Group Full time

About the Role

We are seeking a highly skilled Department Lead to join our team at H&M Group. As a Department Lead, you will be responsible for leading a team of retail professionals and driving sales growth in your department.

Key Responsibilities

Organize and distribute work among team members, set priorities, and maintain an overview of tasks to be accomplished in accordance with the Store Manager.

Manage, recruit, onboard, train, develop, and provide succession planning for staff in the store in partnership with the Store Manager.

Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws, including approving time-off requests, pay, location or title changes, corrective actions, and making employment decisions.

Assist the Store Manager in maintaining an overview of all Employee Relations responsibilities in the store to ensure a positive work environment.

Commercial Focus

Take action within the department to maximize sales through joint operational and commercial focus to obtain the highest level of profitability.

Proactively ensure your team has knowledge on all product, campaign, promotion, display guidelines, and merchandise information.

Ensure garment presentation, garment level, and visual standards within the department are presented according to H&M's expectations.

Plan and coordinate with the visual team on all activities concerning campaigns, promotions, and sales activities in your department.

Operations

Effectively schedule staff within the department according to the needs and restrictions of the business and adjust hours as necessary to reach store and SPH goals.

Work with sales and cost plans, budgets, and other available tools to make business decisions to ensure maximum profitability.

Responsible for knowledge and completion of cash office operational functions.

Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety.

May be assigned overall store responsibility in the absence of the Store Manager.

Customer Service

Maintain high-quality H&M direct and indirect customer service by providing the best shopping experience for each customer and role modeling the 5 basic demands on the selling floor, in the fitting room, and at the cashpoint.

Financial Accountability

Assist the Store Manager in establishing and overseeing sales and cost plans, budgets, and variable costs for the department; work with comparable sales from last year, sales to budget, and future sales trends to maximize profitability.

Accurately record sales and worked hour figures.

Qualifications

High School graduate or equivalent. Associate's or Bachelor's Degree preferred.

Preferably 2-3 years of retail management experience, including direct supervisory experience, or comparable management role experience.

Ability to lift in excess of 20 pounds.

Ability to stand for long periods of time; bend, stretch, engage in repetitive motions, push, pull, and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance.

Ability to climb a ladder and use a stepstool.

Competencies:

Exceptional customer service and interpersonal skills.

Proven organizational and analytical skills.

Ability to be proactive to drive sales by creating selling opportunities.

Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge.

Ability to take own initiative and work under own direction.

Ability to work strategically, tactically, and operationally.

Able to multi-task in a fast-paced environment.

Ability to establish effective routines for excellent communication with all members of the team to maximize productivity.

Ability to provide feedback in a constructive and professional way.

Ability to handle conflict and resolve problems constructively.

Experience in administrating progressive discipline process and performance management.

Basic computer skills, such as browser navigation, software interaction, and data entry are needed.

Open availability including evenings and weekends.

Minimal travel required as necessary.

Additional Information

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program.

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

H&M is a part of H&M Group. At H&M Group, we're determined to create and maintain inclusive, diverse, and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience, and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible, and on how we choose to relate to our colleagues and customers all over the world. Hence, all diversity dimensions are taken into consideration in our recruitment process. We strive to have a fair and equal process, and therefore, kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.