Slot Operations Manager
3 weeks ago
Job Summary
As a key member of the Great Canadian Entertainment team, the Slot Operations Manager is responsible for overseeing the day-to-day activities of the slots and Cage operation on a shift basis. This role requires a strong leader who can establish and maintain a safe and welcoming work environment for all team members.
Key Responsibilities
- Assist in planning and directing slots operations to ensure adherence to all policies and procedures.
- Provide input for team member performance objectives and evaluations.
- Schedule and supervise team members, edit timesheets for payroll, and monitor shift work assignments.
- Resolve customer disputes, report irregularities, and prepare CRS Incident Reports.
- Maintain slot inventories and supplies, and liaise with operational departments.
- Develop and cultivate strong working relationships with stakeholders, including guests, ownership, and team members.
- Ensure compliance with licensing laws, health and safety, and other statutory regulations.
Requirements
- Post-secondary education or suitable combination of education and experience.
- Minimum 2 years of experience in slot or Cage operations.
- Minimum 3 years of leadership experience.
- Serving it Right Certification.
- Ability to successfully obtain a Gaming License.
- Computer literacy in MS Office.
Work Environment
- Regular casino environment, standing for long periods of time, and non-traditional work hours.
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