Slot Operations Manager

3 weeks ago


Coquitlam, British Columbia, Canada Great Canadian Entertainment Full time

Job Summary

As a key member of the Great Canadian Entertainment team, the Slot Operations Manager is responsible for overseeing the day-to-day activities of the slots and Cage operation on a shift basis. This role requires a strong leader who can establish and maintain a safe and welcoming work environment for all team members.

Key Responsibilities

  • Assist in planning and directing slots operations to ensure adherence to all policies and procedures.
  • Provide input for team member performance objectives and evaluations.
  • Schedule and supervise team members, edit timesheets for payroll, and monitor shift work assignments.
  • Resolve customer disputes, report irregularities, and prepare CRS Incident Reports.
  • Maintain slot inventories and supplies, and liaise with operational departments.
  • Develop and cultivate strong working relationships with stakeholders, including guests, ownership, and team members.
  • Ensure compliance with licensing laws, health and safety, and other statutory regulations.

Requirements

  • Post-secondary education or suitable combination of education and experience.
  • Minimum 2 years of experience in slot or Cage operations.
  • Minimum 3 years of leadership experience.
  • Serving it Right Certification.
  • Ability to successfully obtain a Gaming License.
  • Computer literacy in MS Office.

Work Environment

  • Regular casino environment, standing for long periods of time, and non-traditional work hours.


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