Operations Director of Luxury Accommodations

4 weeks ago


Ottawa, Ontario, Canada Marriott International Full time
About Us

Marriott International is a world-renowned hospitality company committed to delivering exceptional experiences for its guests.

Salary Range

The estimated salary for this position is $64,000 to $86,000 annually.

Job DescriptionLeading Room Operations Team

The Senior Manager of Room Operations will oversee the execution of all operations in the rooms area departments and manage staff. This includes:

  • Verifying that goals are being translated to the team as they relate to guest tracking and productivity.
  • Manages the execution of all operations in the rooms area departments (Front Office, Engineering/Maintenance, Housekeeping) and manages staff.
  • Leads specific team while assisting with meeting or exceeding property goals.

The ideal candidate will create and nurture a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service. They will understand employee and guest satisfaction results and develop action plans to attack needed areas and expand on strengths.

Managing Property Rooms Operations Function(s)

The Senior Manager of Room Operations will be responsible for:

  • FOLLOWING PROPERTY SPECIFIC SECOND EFFORT AND RECOVERY PLAN.
  • Publishing all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards, and guest letters.
  • Taking proactive approaches when dealing with employee concerns.
Providing Exceptional Customer Service

The Senior Manager of Room Operations will provide excellent customer service by being readily available/approachable for all guests. They will strive to continually improve guest and employee satisfaction and maximize the financial performance of the department.

Managing Profitability

The Senior Manager of Room Operations will review financial statements, sales, and activity reports to measure productivity and goal achievement. They will also verify that a viable key control program is in place.

Required Skills and Qualifications

To be successful in this role, you will need:

  • A high school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
  • Or a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

You should possess strong leadership skills, excellent communication skills, and the ability to work effectively in a fast-paced environment.



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