Financial Services Representative

2 weeks ago


Edmonton, Alberta, Canada Equitable Bank Full time

At Equitable Bank, we're redefining the banking experience. As a Customer Care Representative, you'll be at the forefront of this revolution.

We're not just a bank – we're a team of innovators, thinkers, and doers who are passionate about creating a better way to bank. Our customers expect more from us, and we deliver.

The Role:

Delivering Exceptional Customer Service
  • You'll interact directly with customers, understanding their needs, troubleshooting issues, answering product and banking inquiries, resolving issues, and performing proactive account maintenance.
  • You'll work closely with our Digital Banking team to ensure seamless customer experiences across all channels of communication.

Our Ideal Candidate:

  • Post-secondary degree or certification in a related field is desirable.
  • You have excellent verbal and written communication skills, as well as analytical and problem-solving skills.
  • You're able to own an issue and drive it to resolution, having difficult conversations with customers while maintaining a professional and proactive manner.
  • You have experience working with a high degree of autonomy and self-direction, and are able to communicate effectively with professionals at all levels.

What We Offer:

  • A competitive discretionary bonus.
  • A market-leading RRSP match program.
  • Medical, dental, vision, life, and disability benefits.
  • An Employee Share Purchase Plan.
  • Maternity/Parental top-up while caring for your little one.
  • A generous vacation policy and personal days.
  • Virtual events to connect with your fellow colleagues.
  • An annual professional development allowance and comprehensive Career Development program.

Join our team and be part of a dynamic organization that's committed to inclusion, diversity, and growth. At Equitable Bank, we believe that everyone deserves a fair chance, and we strive to create an environment where everyone can thrive.



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